Nooruddin Mohammad Email & Phone Number

Hyderabad, In

Hyderabad, Telangana, India

With 4.5+ years as a Fraud Investigator at AMAZON DEVELOPMENT CENTRE, I specialize in uncovering and mitigating fraud. My multilingual proficiency in Arabic, English, and Urdu, coupled with a dedication to crafting impactful narratives, enhances my ability to navigate diverse landscapes seamlessly. Beyond investigation, I bring a unique blend of skills to safeguard operations and tell compelling stories.

Hyderabad, Telangana, India

TRMS-BRI-ARABIC

Noida Area, India

A shutdowns project based on litigation to review and translation of doc... It's my achievement to be the part of TR family.

Gurgaon, Haryana, India

All Arabic Media Analyst For E-payment Technology, Automotive industry, Hotels and Airbus etc.

Cairo Governorate, Egypt

Cairo Governorate, Egypt

Global Operations Expertise:Currently contributing to Global Operations at Schneider Electric in Cairo, Egypt, with specialized training in Gulf Project from Dubai, UAE.Regional Focus - Gulf Countries:Extensive experience serving VIPs, Home/End-Users, Sales Engineers, and Enterprise Customers in Gulf countries (UAE, Qatar, Kuwait, Oman, Bahrain).Comprehensive Customer Support:Proficient in team organization, customer support scope, order management, and handling diverse order types, such as Standard, Back to Back, Critical Spare Part Orders, etc.Efficient Communication and Reporting:Adept at handling customer inquiries, issuing sales orders, managing reports, and addressing complaints, ensuring timely and accurate communication.Problem Resolution and Continuous Improvement:Proactively involved in evaluating and optimizing work processes, addressing order-related problems, and providing solutions to enhance operational efficiency.End-to-End Operations Management:Responsible for overseeing operations between the company, warehouse, and customers, ensuring smooth outbound shipments, and managing all aspects of the inspection process.

Cairo Governorate, Egypt

Customer Support Coordinator (Jan 2016 – Jun 2016):Scheduled orders, confirmed addresses via Google Maps, and ensured smooth outbound, inbound, and C2C operations.Managed communication with drivers and the operations team for efficient pick-up/delivery.Investigated and escalated issues, providing comprehensive support to clients and customers through calls and emails.Auditor (OMT) - (July 2016 - Feb 2017):Scheduled critical orders, coordinated with drivers and the operations team for pick-up/delivery, ensuring quality standards.Investigated and escalated issues related to damaged, lost, mixed-up, or wrongly delivered orders.Conducted in-depth analysis of returned orders (RTO) to identify mistakes and reasons for unsuccessful Ship & Drop or Pickup/Returned Order.Coordinated driver and CSR quality, providing logistic and commercial support.Comprehensive Investigation and Coordination:Applied all-encompassing investigation methods, involving clients, customers, drivers, OBA/CSR, and RDC to ensure order accuracy.Provided logistic and commercial support and summarized daily activities using various trackers and tools.Geographical Coverage:Managed logistics and supply chain operations across multiple countries, including the UAE, Bahrain, Saudi Arabia, and Egypt.Effective Communication:Demonstrated strong communication skills through proactive follow-ups with drivers, operation teams, and customers.Analytical Reporting:Summarized all activities through different trackers and tools, presenting investigated chart results on a daily basis for informed decision-making.

Cairo Governorate, Egypt

Middle East Experience:Managed membership maintenance, including My WU/Gold card services, with responsibilities such as changing customer details and offering discounts.Conducted transaction checks, ensured security, and provided transaction details based on customer requests.Handled currency conversion, located agent locations, and managed transaction-related activities.North America Experience:Maintained memberships and performed tasks similar to those in the Middle East, including transaction checks and currency conversion.Executed transactions using various cards, modified transactions, and maintained transaction records, making 3-way calls to solve problems.Managed VIP accounts, prioritizing top-notch customer service and addressing fraud-related issues, including mobile/email/mail/internet fraud and refund processes.Customer Interaction and Support:Assisted walk-through customers in using web/mobile apps, filing fraud reports, and locating agent locations.Handled various refund processes, including normal refunds and refunds to bank accounts or Visa/Master/Debit cards.Ensured outstanding support by anticipating customer needs, escalating issues when necessary, and addressing fraud cases like lottery fraud and pre-pay fees.

Cairo Governorate, Egypt

Cairo Governorate, Egypt

Jharkhand, India

Experienced how to conduct a modern institute functionally.