A) Checking of available man hours for day’s task.B) Checking availability of bays & technicians & non technical persons.C) Greeting customers.D) Listening to customer’s complaint / queries.E) Taking a joint trail with customer to identify the complaint / report problem.F) Opening the job cards & hi-lighting the prime job to be carried out.G) Delegation of the job to floor supervisor.H) Educating the customer on maintenance of their cars.I) Follow up with floor supervisor for speedy competition of job.J) Taking a trail for carried out repairs.K) Closing the job cards & final billing procedure.L) Try to improve company’s revenue.M) Delivery of vehicle to customer with reminder of next service.N) Assumes responsibility of back up floor in charge

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