• Foster effective working relationships and build consensus. Identify problems and find creative, effective solutions. Manage, organize, prioritize, multi-task and adapt to changing priorities, mediate and resolve complex problems and issues.• Responsible for regulatory, legal, and accrediting requirements related to healthcare in Information Management (JCI-Joint Commission International/ CBAHI-Central Board for Accreditation of Healthcare Institutions).• Develop Information Management Plan, develop strategic, operational and long-range business plans and strategy. • Direct evaluation, selection, and implementation of systems and/or system enhancement/redesign to effectively meet department and organization requirements and goals.• Plan Health Information Management across an integrated healthcare delivery system, supporting improved clinical and administrative workflows to transform HIM through continual process improvement by applying Six Sigma, Lean, Kanban standard and methodologies.• Lead improvement activity and promote ongoing learning.• Provide support in generating KPI reports, monitoring trends and taking action to address identified issues.• Writing policy and procedure for IT Department, and making sure it’s implemented properly.• Develop and deliver orientation program for new staff, develop staffing plan.• Develop disaster recovery and business continuity plan. • Coordinating with various vendors for products and services

• Working as Project Manager for ITSM Project, (Using ITIL,V3 Frame work ) to achieve ISO 20000 Certification. • Writing policy and procedure for IT Department, and making sure its implemented properly. • Develop Information Management Plan. • Optimized Incident, Problem Change Management, Configuration, Service Level, Capacity and Availability Management based on the ITIL (v3.0) framework. Starting up project for Configuration Management Database (CMDB).• Re-defining Process Model & Risk Management Discipline. Defining PM methodology for ITSM team and supervising staff training.• Establish benchmark guidelines for how ITSM team should function and what ideas should guide decision-making. Attracting, developing, and retaining skilled & talented ITSM Operations staff.• Coordinating with various vendors for products and services• Responsible for creation of IT staff development program.

• Installing configuring and maintaining Active Directory, DHCP, DNS and WINS services.• Installing configuring and maintaining Software Update Services/ Windows Update Services (SUS/ WSUS), Systems Management Server (SMS), Microsoft Operations Manager (MOM).• Installation configuration and maintenance of the Exchange Server 2003, Outlook, POP3, IMAP, OWA.• Maintaining Trend Micro office Scan, Trend Micro Server Protect, Scan Mail anti virus systems to make network free from any types of virus attacks.• Configuring Group and System policies for all types of users to access resources on the servers or across the network.• Installing configuring and maintaining ISA (Internet Security Accelerator)• Installing configuring and maintaining ADSL Router, Wireless Access Point, Configure VPN.• Maintaining file and print servers with applying service packs and patches as and when required to make sure that systems are free from any errors.• Responsible for creating and managing web sites on IIS 5.0.• Performance monitoring and implementations of RAID’s on servers for redundancy. • Taking backup using tools, NT Backup, HP Open View, Exmerge for Exchange• Coordinating with various vendors for products and services.