Nora Diaz Email & Phone Number

San Diego, California, United States

Greater San Diego Area

San Diego, California

Provides exemplary customer service to residents and prospects. Assists in the training of office employees and coordinating the work of maintenance staff.Actively participates in the leasing process by generating and monitoring traffic, leasing apartments, qualifying prospects, preparing lease, and completingmove-in procedures in accordance with established policies and procedures.Engaged in lease renewal program including maintaining resident communication and signing process, and assisting with resident move-outs as necessary.

Greater San Diego Area

Greeted and welcomed all potential clients to the community using exceptional customer service and prospect sales techniques to ensure leasing and retention goals are met.Maintained an exact and in-depth knowledge of all aspects of the community, principally in areas such as pricing and specials, vacancies, apartment availability, lease expiration, square footage, etc.Responded promptly to resident needs and concerns while being pleasant, cheerful and tactful. Provided insight into potential resident, sales and maintenance issues.

San Diego

Converted leads into residents by consistently following up with all prospects and providing a compelling and personalized tour.Maintained a thorough product knowledge and retained broad knowledge of both competitive communities and area to better sell the property and achieve a high level leasing goal.

San Diego

Effectively conducted personal interviews with clients for eligibility in health, financial and medical aid. Evaluated documentation from clients and outside resources to evaluate eligibility based on laws and regulations.Maintained heavy case load and maintained records and files pertaining toclients personal information in accordance to HIPPA regulations.

San Diego

Guided 760 students and parents through the application, leasing, roommate and moving-in process.Stayed knowledgeable on policies, guidelines, state and federal laws, and maintained resident and prospect information in an organized and up-to-date manner.

Bachelor Of Arts (B.A.), Criminology And Justice Studies

Bachelor Of Arts (B.A.), Spanish Language And Literature