Nora Douillet Email & Phone Number

Paris, Île-De-France, France

Paris, Île-De-France, France

Paris, Île-De-France, France

Paris, Île-De-France, France

Building the Future of Digital Coaching, Together.MoovOne and CoachHub joined forces to create the new leader of digital coaching and unleash human potential in organizations, worldwide.Leveraging the latest innovation and technology of both CoachHub and MoovOne, the combined company is in an even better position to transform coaching and development in organizations around the globe, helping increase productivity, employee engagement and retention. A pioneer and leader in digital coaching in France since 2015, MoovOne has built up strong expertise and offers a wide range of coaching programmes to more than 200 clients, including 60% of CAC 40 firms.CoachHub has experienced extremely rapid growth since its creation three years ago. CoachHub has built a team of leading behavioural scientists supported by a world-class Coaching Lab, and over 2,500 coaches across 70 countries and 60 languages.

Paris, Île-De-France, France

🚀At MoovOne, we are on a mission to unleash human potential to transform individuals, teams and organisations!🏆With our pioneering and award-winning digital coaching solution, we offer a personalised development experience to employees, anywhere, anytime.🤝We support business transformation by building customised coaching programs to meet our clients’ needs and stakes. Our expertise rests on three pillars:🌎The best community of professional coaches, all certified, trained and carefully selected🎯A diversity of coaching frameworks adapted to all challenges💻The most comprehensive coaching platform for a memorable experience🌟Since 2015, we have supported hundreds of global companies in their transformation, on all continents and in 28 languages.

Région De Paris, France

As a Manager of Customer Success, I led a team of customer success professionals (CSMs) that manage the post-sale customer lifecycle focused on improving loyalty, retention and growth by helping customers derive maximum value from our offering. This included orchestrating customer journeys, driving engagement strategies and managing the health and retention of these clients. Additionally, I focused on hiring, onboarding & training of new and existing team members and process improvement to increase efficiency and effectiveness of the greater team. Achievements :- Contributed to a 6% increase in Renewal Retention for my team's portfolio with a 10% increase in Wallet share.- Improvement of 5% in Average Engagement Scores for my team above targets. - Exceeded management objectives for 4 consecutive years- Successfully managing a multi-cultural team based in different countries.

Région De Paris, France

As a Manager of a team of Account Development professionals, one of my responsibilities was to ensure that each team member maximized the working relationship with their sales representatives in support of the bookings goals on a monthly and quarterly basis. Also, help to promote client engagement and retention on key and regional accounts, driving sales activities for Forrester products, and optimizing the skills of my team to succeed in selling. Finally, observing, mentoring, and coaching my team to drive skill-building and improve productivity. Achievements:- Exceeded by 3% Target Renewal Retention Rates- Exceeded by 84% the Incremental Revenue Generation goal for my team with 100% of individuals achieving or exceeding their goals.

Région De Paris, France

As a Manager of the Projects team, I was responsible of ensuring the good implementation of client projects in all the different factories of the group. We managed Personal care and Household projects for 15 different factories of the group. These projects covered different technologies : aerosols, liquids, emulsions, make-up, tubes, solids... My team was composed of 10 to 12 project managers and the scope of projects included :the conception of products at our labs, the industrial feasibility study, the building-up of the finished product quote, and the manufacturing of product. This included the client-follow up at all stages.We worked in conjunction with the global sales team to ensure proper support,growth and client satisfaction.

Région De Paris, France

These were some of my responsibilities as a Sales Team Manager :• Develop and Implement field sales action plans• Plan to ensure achievement of targets, aligning with company sales policies and strategies• Manage, develop, coach, control and motivate the sales force • Ensure targets are delivered through people management, performance reviews• Provide on-the-ground support for sales team members • Meet with customers to discuss their evolving needs and to assess the quality of our company’s relationship with them• Continually assess current business distribution channels, develop and evaluate their performance

Région De Paris, France

These were some of my responsibilities as a Project Manager :• Manage key client projects in both the Ingredients Sector (Cosmetic, Food, Phytotherapie) and Finished Products (Cosmetics – Private Label) • Coordination and completion of projects on time within budget and within scope. • Oversee all aspects of projects : set deadlines, assign responsibilities and monitor and summarize progress of project. • Coordinate internal resources and third parties/vendors for the flawless execution of projects• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility• Develop a detailed project plan to monitor and track progress• Manage changes to the project scope, project schedule and project costs using appropriate verification techniques• Measure project performance using appropriate tools and techniques• Manage the relationship with the client and all stakeholders• Meet with clients to take detailed ordering briefs and clarify specific requirements of each project

Région De Paris, France

These were some of my responsibilities as an Account Manager :• Promotion of B2B Private label Cosmetic Finished Products and Ingredients solutions• Management of a sales network, including distributors• Manage all aspects of engagements with existing and new customers. • Build relationships and understand customer business in order to provide appropriate products or solutions. • Define sales and growth strategy toward key customers while aligning with critical sales business objectives. • Identify opportunities and build credibility with customers.• Increase overall performance of the organization by creating strong customer relationships and new customer partnerships. • Develop and maximize the company’s presence and market share in my territory.

Région De Paris, France

These were some of my responsibilities as a Sales Assistant :• Manage the orders via their analysis, capture and monitoring. • Manage client records in collaboration with the Account Managers.• Monitor international trade operations by completing administrative procedures related to export and also related to the importing countries' current regulations.• Develop turnover within the client portfolio (promotions, reminders, alternative product suggestion, etc.).

Région De Monterrey, Mexique

Région De Monterrey, Mexique

Chemical Sciences Bachelor Degree (Eq. Bac+5), Chemistry

1 year Exchange program with Trinity University, San Antonio, TX USA

1 Year Exchange Program - Bachelor Degree, Chemical Sciences, Successful Completion

Lean Management (Six Sigma - Green Belt), Green Belt

Lean management is an approach to running an organization that supports the concept of continuous improvement, a long-term approach.