Nora George Email & Phone Number

Rockville, Maryland, United States

As the Commercial Business Process Specialist, I identify, plan, and control outgoing project design and analysis activities, ensuring all current commercial standardization, processes and systems adhere to existing industry business practices and safety regulations. I support operational strategies and financial management to follow through on projectscopes. Moreover, I collaborate with a cross-functional team in the project execution of medium-sized improvement projects. I utilize CRM software and build relationships with key account managers to ensure loyalty and referrals. Finally,I conduct investigations, resolve customer issues and concerns, develop performance standards, and implement bestpractices to improve customer experience and boost client retention.

In my role as the Order Management Specialist, I supervised the construction project lifecycle and executed material orders to manage goods and logistics effectively. I was the main point of contact between customer, sales, and engineering teams for all assigned projects. I develop data entry and reconciliation processes, optimizing data management to document inventory, shipping, receiving, and reporting materials and supplies. I also coordinated with vendors to facilitate kitting, reconcile inventory, and schedule the shipping of required materials. I ensured that change orders and cancellations were in alignment with contract terms.

I served as a Project Administrator for two years, providing hands-on project coordination, including scheduling, running meetings, and documenting decisions made. Leveraging my organization and excellent communication skills, I prepared action plans and risk analysis while gathering the necessary resources to accelerate the production of deliverables, resulting in revenue growth.Moreover, I followed company standards, procedures, and policies to maintain consistent, smooth, and orderly operations.

Elkridge, Md

As a Sales Project Manager, I provided project management support for complex and high-profile construction projects and sales team initiatives. I capitalized on extensive industry knowledge in driving client value to boost market share, sales, and profits. I also organized kick-off meetings and liaised between the customer and internal stakeholders to assign tasks addressing project requirements, billing concerns, and material orders, aiming for successful project closeout.

Elkridge, Md

In my role as the Marketing Coordinator, I accentuated value proposition in organizing a range of marketing instruments, including magazine ads, brochures, and online catalog descriptions for ecommerce, while hosting engaging in-house and community marketing events. I prepared drafts of marketing reports by collecting, analyzing, and summarizing sales data, market trends and forecasts, lead management, sales pipeline, and customer relationship management. I also developedan extensive library of marketing collaterals covering print, broadcast, and online media for integrated marketing campaigns to establish a market leadership position and reinforce brand awareness. While leveraging team coordination, creativity, and written communication skills, I conceptualize sample sales presentations to educate the prospects and support the sales team.

Contract administration; organization of project closeouts; general sales support.

Elkridge, Md

Assistant to the National Marketing Coordinator