• Serve as a main point of contact for all leaves and accommodation related inquiries, and provide information and instructions for employees & management regarding the application and approval process • Track all employee information including pertinent dates and the types of requested leaves or accommodations, and adhere to processing deadlines while maintaining confidentiality, employee database, records, and electronic files • Administer correspondence with employee, management, insurance provider, and legal team• Partner with managers to ensure proper administration of policies and practices of leave and accommodation programs • Work independently and facilitate timely project management by initiating, planning, executing, and completing various projects

• Directed all aspects of Human Resources department for a 200 room Union hotel including recruiting, performance counseling and evaluations, strategizing for future department and staffing changes, providing leadership to managers and hourly associates, budgeting, and recognition of managers and associates • Executive Committee Member and partner to General Manager• Provided guidance and insight to company CEOs and Legal team regarding decision making for hotel operations • Administered benefits including enrollment, health incentives, and monthly billing

Lead and engage associates through empowerment, active listening, succession planning and creating meaningful relationshipsRecruit and hire candidates for hourly and management level positionsManage worker's compensation cases and ensure care and concern for associate is demonstrated Train managers in monthly series and lead new hire orientationEnsure compliance for internal audit specifications, achieving unprecedented 100% score on 2015 auditCreate inspiring heart of the house work place by refreshing the employee locker roomsPlan and execute engaging employee events such as the holiday party, quarterly all associate meetings, and fun surprise events

• Recruitment of candidates including sourcing, pre-screening, interviewing, system management, reference & background checks, and offer letters • Counsel and coach managers and associates in regards to problem resolution, training, and disciplinary situations • Ensured compliance of Local 1 & Local 399 Union Contracts in scheduling, disciplinary situations, grievances, and educated managers on contract specifics• Promoted employee recognition by creating the “Be Westin” program to encourage living the Westin brand and culture, as well as the planning and execution of associate events• Monitored associate injuries and worker’s compensation claims, and managed workplace safety programs to support company safety initiatives, increase awareness, and minimize injuries• Monthly union billing calculations for all Local 1 and Local 399 associates, and payments for health & welfare, pension, and legal requirements per contract • Assisted associates and managed processes for medical leaves of absence including FMLA and disability• Completed and distributed monthly reports consisting of turnover reporting, paid time off (PTO) balances vs. actuals, and weekly overtime analysis

• Managed staff of 20 full time union associates including servers, coffee crew, and bartenders• Ensured correct execution and timely deliveries in accordance with the specifications of Banquet Event Orders for 150,000 square feet of meeting space• Established and maintained favorable relationships with hotel convention meeting planners and clients• Created and conducted training programs for coffee crew servers regarding timeliness, cleanliness, Sheraton Brand Standards, and enhanced presentation • Selected as Task Force Manager to assist in opening of new Westin in Houston, TX

• Coached and supervised staff of approximately 150 union associates and team of 6 supervisors• Directed and inspected VIP guest room procedures to accommodate all special guest requests • Created weekly schedule for Public Areas associates preparing proper staffing levels during events in function space• Met and exceeded financial goals for Rooms Division Profit Percentage, Labor, and Six Sigma • Championed system overseeing average monthly budget of $60,000 while controlling inventory and placing orders for guest amenities, operating supplies, and cleaning supplies

• Managed and monitored arrival and departure process for staff of 60 associates to ensure a warm welcome for guests in 1209 room hotel• Interacted with guests and meeting planners to ensure satisfaction throughout stay in hotel• Created the weekly schedule for Front Desk staff and managed to forecasted productivity• Gained comprehensive understanding of overall hotel operation