Nora Letai Email & Phone Number

Budapest, Hungary

Budapest, Budapest, Hungary

Budapest, Hungary

Hungary

Being the link of communication in a complex system as Guest Relation Manager, I developed an expertise in the coordination between the customers and the internal management. I also became confident in complaint management, problem-solving, and multi-tasking in order to satisfy the individual needs and requirements.

Colorado Springs, Colorado Area

Worked in the areas of banquet function set-up, function design, and function execution, I gained insight into the full range of the department's operations, different types of Food & Beverage events, conferences, and types of set-ups.Acquired insight into the everyday tasks of organizing 1-5,000 people events and banquettes in a Five Star & AAA Five Diamond Resort exclusive hotel, including- food and beverage services, e.g. buffet, plated dinner or reception- assembling BEO… Show more Worked in the areas of banquet function set-up, function design, and function execution, I gained insight into the full range of the department's operations, different types of Food & Beverage events, conferences, and types of set-ups.Acquired insight into the everyday tasks of organizing 1-5,000 people events and banquettes in a Five Star & AAA Five Diamond Resort exclusive hotel, including- food and beverage services, e.g. buffet, plated dinner or reception- assembling BEO (Banquet Event Order) of events, the fundamental script including all tasks and responsibilities of all departments- liaising with customers on behalf of the banquette supervisor in supporting operational tasks and challenges- implementing and enforcing high-quality standards in all aspects of the event, including table setup, decoration, and personnel behavior Show less

To support my academic studies I worked as a shopkeeper in the market hall.Sales communication on 3 different languages.Relationship management and processing payments of vendors of the 7 shops

Budapest, Hungary

6 month internship in the Hilton in downtown Budapest.In the first 3 months I was a VIP Lounge Receptionist. My tasks were:- communication and relationship management with VIP and returning guests- managing requests related to e.g. restaurant bookings, spa reservations, special package handling and delivery- managing the logistics and preparation of VIP cateringIn the second half of the internship I was a Front Desk Agent, where I learned how to use Hilton's own… Show more 6 month internship in the Hilton in downtown Budapest.In the first 3 months I was a VIP Lounge Receptionist. My tasks were:- communication and relationship management with VIP and returning guests- managing requests related to e.g. restaurant bookings, spa reservations, special package handling and delivery- managing the logistics and preparation of VIP cateringIn the second half of the internship I was a Front Desk Agent, where I learned how to use Hilton's own reservation platform (OnQ), processed payments, handled difficult complaints and special requests, In the end of the internship I've received a special endorsement from the hotel management for my exceptional performance during an emergency evacuation situation due to a severe weather conditions. I was handling complaints and answered questions of 300 guests, including our VIPs. Show less

Budapest, Hungary

Serving guests during breakfast and in the coffee shop.

Master'S Degree, Tourism And Travel Services Management, 4,8/5

Bachelor'S Degree, Hospitality Administration/Management, 4,8/5

Activities and Societies: Member of Student Association Support juniors and events organization

Erasmus Student Exchange Program, Business Administration And Management, General