Being the link of communication in a complex system as Guest Relation Manager, I developed an expertise in the coordination between the customers and the internal management. I also became confident in complaint management, problem-solving, and multi-tasking in order to satisfy the individual needs and requirements.

Worked in the areas of banquet function set-up, function design, and function execution, I gained insight into the full range of the department's operations, different types of Food & Beverage events, conferences, and types of set-ups.Acquired insight into the everyday tasks of organizing 1-5,000 people events and banquettes in a Five Star & AAA Five Diamond Resort exclusive hotel, including- food and beverage services, e.g. buffet, plated dinner or reception- assembling BEO… Show more Worked in the areas of banquet function set-up, function design, and function execution, I gained insight into the full range of the department's operations, different types of Food & Beverage events, conferences, and types of set-ups.Acquired insight into the everyday tasks of organizing 1-5,000 people events and banquettes in a Five Star & AAA Five Diamond Resort exclusive hotel, including- food and beverage services, e.g. buffet, plated dinner or reception- assembling BEO (Banquet Event Order) of events, the fundamental script including all tasks and responsibilities of all departments- liaising with customers on behalf of the banquette supervisor in supporting operational tasks and challenges- implementing and enforcing high-quality standards in all aspects of the event, including table setup, decoration, and personnel behavior Show less

To support my academic studies I worked as a shopkeeper in the market hall.Sales communication on 3 different languages.Relationship management and processing payments of vendors of the 7 shops

6 month internship in the Hilton in downtown Budapest.In the first 3 months I was a VIP Lounge Receptionist. My tasks were:- communication and relationship management with VIP and returning guests- managing requests related to e.g. restaurant bookings, spa reservations, special package handling and delivery- managing the logistics and preparation of VIP cateringIn the second half of the internship I was a Front Desk Agent, where I learned how to use Hilton's own… Show more 6 month internship in the Hilton in downtown Budapest.In the first 3 months I was a VIP Lounge Receptionist. My tasks were:- communication and relationship management with VIP and returning guests- managing requests related to e.g. restaurant bookings, spa reservations, special package handling and delivery- managing the logistics and preparation of VIP cateringIn the second half of the internship I was a Front Desk Agent, where I learned how to use Hilton's own reservation platform (OnQ), processed payments, handled difficult complaints and special requests, In the end of the internship I've received a special endorsement from the hotel management for my exceptional performance during an emergency evacuation situation due to a severe weather conditions. I was handling complaints and answered questions of 300 guests, including our VIPs. Show less

Serving guests during breakfast and in the coffee shop.