Bilingual handling of all aspects of customer inquiries, account maintenance, and transactions. Directly interfaces with Toyota owners by responding to incoming phone calls, letters, e-mails, and/or chats regarding inquiries and/or complaints.Analyzes customer concerns/inquiries (i.e.-requests for financial assistance, concerns that are dealer, service, or product related) and handles accordingly.Takes ownership of incoming communication; investigates and resolves… Show more Bilingual handling of all aspects of customer inquiries, account maintenance, and transactions. Directly interfaces with Toyota owners by responding to incoming phone calls, letters, e-mails, and/or chats regarding inquiries and/or complaints.Analyzes customer concerns/inquiries (i.e.-requests for financial assistance, concerns that are dealer, service, or product related) and handles accordingly.Takes ownership of incoming communication; investigates and resolves various questions and concerns that are dealer, sales, service, or product related.Combines active listening with proactive decision-making skills to benefit Toyota customers.Research unique customer requests using online resources and Show less

• Provided support to the Human Resources administration function. • Responsible for the creation and maintenance of all employee credentials and licensure (professional staff)• Coordination of the hiring process and documentation of employment changes • Assists with the coordination of employee benefits enrollment and utilization.• Maintained confidentiality of all employee/client records and information • Prepared and updated employee records related to hiring… Show more • Provided support to the Human Resources administration function. • Responsible for the creation and maintenance of all employee credentials and licensure (professional staff)• Coordination of the hiring process and documentation of employment changes • Assists with the coordination of employee benefits enrollment and utilization.• Maintained confidentiality of all employee/client records and information • Prepared and updated employee records related to hiring, transferring, promoting, and terminating.• Explain human resources policies, procedures, and standards to new and existing employees.• Ensuring new hire paperwork is completed and processed.• Assist in all administrative-related functions and special projects as needed. Show less

My duties as an Administrative/Office Assistant include and not limited to: Answering of all telephone callsEnter, file and update all customer, invoice and calendar files.Schedule and confirm client house calls, order processing and billing information.Peform general clerical duties, including but not limited to photocopying, faxing, mailing and filingsOrganize appointments and service callsOffice ManagementHandle all invoicing and… Show more My duties as an Administrative/Office Assistant include and not limited to: Answering of all telephone callsEnter, file and update all customer, invoice and calendar files.Schedule and confirm client house calls, order processing and billing information.Peform general clerical duties, including but not limited to photocopying, faxing, mailing and filingsOrganize appointments and service callsOffice ManagementHandle all invoicing and accounting for business expensesWelcome guests and customers by greeting them, in person or by phone and assist in answering any client customers or concerns.Record and control accounts receivable and account payable. Show less

Answer telephones and transfer to appropriate staff member.Meet and greet clients and visitors.Create and modify documents using Microsoft Office, Word, Excel and Power Point.Outlook Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, andFiling.Data entryCustomer service, assist clients questions and concerns. Maintain hard copy and electronic filing system.Sign for and distribute… Show more Answer telephones and transfer to appropriate staff member.Meet and greet clients and visitors.Create and modify documents using Microsoft Office, Word, Excel and Power Point.Outlook Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, andFiling.Data entryCustomer service, assist clients questions and concerns. Maintain hard copy and electronic filing system.Sign for and distribute UPS/Fed Ex/Airborne packages.Managing inventory of assets and supplies, sourcing for supplier and submitting invoices.Research, price, and purchase office furniture and supplies.Coordinate and maintain records for staff office space, phones, parking, company credit cards and office keys.Setup and coordinate meetings and conferences.Travel Arrangement Maintain and distribute staff weekly schedules.Collect and maintain PC inventory.Coordinate between departments and operating units in resolving day-to-day administrative and operational problems.Support staff in assigned project based work.Preparing meeting minutes, meeting notes and internal support material.In charge of paying bills Knowledge of QuickBooks ,(reconcile credit cards, paying bills, creating reports)Other duties as assigned. Show less