Nora O'Connell Krause, Lcsw Email & Phone Number

Phoenix, Arizona, United States

Phoenix, Arizona, United States

Provides in-person and virtual triage, assessment, consultation, and counseling services on a short-term basis for clients as part of American Airlines’ Employee Assistance Programs (EAP). Leverages advanced clinical assessments, motivational and compassionate interviewing techniques, and solution based problem resolution to provide support and resources to clients. Collaborates with cross-functional personnel to provide positive clinical outcomes, maintains documentation in compliance with risk management and regulatory standards, and provides resources and recommendations for ongoing support or treatment as needed.Highlights:★ Facilitates mental health and well-being training for both employees and leadership to support work/life balance initiatives.★ Provides support for critical incident stress debriefing process as part of airline’s critical incident response program following traumatic workplace events.★ Executes drug and alcohol program protocol for assessment and treatment of employees in violation of organization’s substance use policy.

Phoenix, Arizona, United States

Leveraged clinical skills to coordinate, document, and communicate all aspects of the utilization and benefit management program. Gathered clinical information and assessed documentation to determine eligibility for adolescent Mercy Care members to receive services in behavioral health inpatient facilities (BHIF), behavioral health residential facilities (BHRF), and therapeutic foster care (TFC) settings. Coordinated with Mercy Care, providers, and other stakeholders to optimize care and treatment, and utilized medical necessity criteria to render coverage determination, recommendation, and discharge planning. Highlights:★ Prepared comprehensive reviews, consulted with Medical Directors, and partnered with Case Managers to facilitate peer to peer reviews to enhance patient outcomes.

Phoenix, Arizona, United States

Provided support and advocacy for Aetna members with Medicare to improve the management of chronic behavioral health and physical health conditions, improve health outcomes, and prevent hospitalizations. Identified and assessed health goals, provided resources, counseling, and emotional support, and collaborated with cross-functional personnel including nurse case managers, physicians, pharmacists, and other stakeholders to promote safe and positive outcomes.Highlights:★ Assisted with care management for dual eligible special needs plans (D-SNP) members and provided support to COVID initiatives.

Phoenix, Arizona, United States

Provided direct and indirect student services to reduce barriers to education, increase social and emotional growth, and connect families with additional services and resources. Designed, facilitated, and oversaw direct services for children and families including assessment, crisis intervention, individual and group counseling support services, advocacy, and case management. Coordinated, developed, and oversaw education and prevention programs on a variety of topics including bullying, mindfulness, and social emotional learning. Provided family and parent support programs, and provided counseling and intervention for anxiety, behavioral issues, and stress management. Conducted threat and risk assessments related to reported threats of violence or self-harm and provided appropriate follow-up and resources.Highlights:★ Spearheaded change of service delivery to meet the complex needs associated with a 9-month closure due to the COVID pandemic, ensuring that basic needs of students and faculty were still met.★ Facilitated School Safety Program and Response to Intervention process to support the social, emotional, and wellness needs of 500+ students and ensured compliance with associated grant requirements.★ Designed and presented professional development training for school personnel on a variety of topics including childhood mental health, safety, risk assessment, and mindfulness.

Scottsdale, Arizona, United States

Provided professional social work activities for City of Scottsdale including crisis intervention, information and referral services, home visits, facilitation of support groups, eligibility determination, and case management. Provided psychoeducational programming to juveniles referred by the juvenile justice system. Managed police and court referrals and cultivated strong relationships with Scottsdale Police Department, Scottsdale City Court, Maricopa County Juvenile Justice system, and other stakeholders in support of program objectives. Conducted court ordered screenings and assessments for adults through the Youth and Family Services Behavioral Health program.Highlights:★ Recipient of City of Scottsdale’s ‘Plan and Innovate for the Future Award’ in 2017 for the collaborative creation and implementation of the Restorative Justice Intervention Program.★ Assessed, screened, and supported adults and juveniles referred by the justice system for various offenses including substance abuse, DUI, shoplifting, and domestic violence.★ Served as primary Advisor for the Scottsdale Mayor’s Youth Council program from 2016-2018 to promote and support civic engagement among high school students.

Phoenix, Arizona, United States

Gilbert, Arizona, United States

Master Of Social Work - Msw

Bachelor Of Social Work