Nora Ortega Email & Phone Number

Miami, Florida, United States

Miami/Fort Lauderdale Area

Responsible of custom-made cloud base Point of Sales (POS) software development life cycle based on Salesforce, to be deployed on EWC’s nationwide network (700+ centers). Oversee development, QA, UAT execution and delivery using an Agile approach (Jira/Confluence). Development included modification of Website and mobile applications (iOS and Android) to handle reservations coming from regular and converted pilot centers. Stakeholders, SME, development and QA teams management (9 members). Requirement gathering and documentation facilitator, business needs analysis and user story creation. Backlog grooming, sprint planning and ceremonies facilitator. Oversee the POS deployments to production making sure the defined process is followed, ensuring all required steps, approvals and QA standards are meet. Oversee support to production to fix issues that need development. In-site and off-site vendor follow up. Oversee execution of Data Migration project to transfer legacy data of 700+ centers to the EWC’s Salesforce platform. Achievements: Successfully deployment of the POS on 5 pilot centers. Provide support to operations for the pilot centers. Implement an agile framework for development. Strategic project, reporting directly to former CEO and founder, SVP of Technology and PMO Director.

Hallandale Beach, Fl

Oversee a team of 5 members to provide support on DOMO, EWC’s BI tool. Define and implement the support process and methodology. Mentor product analysts on requirement gathering, documentation and agile framework.

Miami/Coral Gables, Estados Unidos

Oversees execution and projects follow-up within Financial Sector on clients such as BBVA Bancomer Financial Group. Presale, sale, requirement gathering, business analysis and QA activities. Financial and administrative management support and reporting (SOW, invoicing). Mentoring of Jr PMs and performance review. Conflict resolution with clients. Team coaching to increase individual performance, setting and achieving goals. Support on talent acquisition. Project management with local and remote teams involved (over 20 resources).Achievements: Google partnership agreement. First implementation in Mexico of an advanced search engine for customer’s financial activities, based on ElasticSearch® technology, requiring a multi-disciplinary and highly specialized team. Project Management Processes customization, as well as PMO initiation, adapted to the company culture, customers and project types. Client relationship reinforcement.

México, D.F.

Responsible of project execution, budget monitor and controlling. In charge of customer relationship management and reinforcement. Commercial and presale actions. Cost/Benefit analysis. Prepare executive presentations. Mentoring of team members to motivate and increase individual performance and set realistic goals to ensure their professional development. Collaborate on definition of the strategic plan for IT BU and customer digital agenda as part of the business portfolio. Adequacy of language and messages based on different groups of interest and levels. Negotiation of change of scope with economic impact. Microsoft partnership management. Achievements: Increase customer engagement and new projects with clients such as The Coca-Cola Company and Televisa.

Mexico, D.F.

Supervise project execution and follow-up to meet milestones, leading teams of technical specialists. Business requirement gathering and analysis. Change of Scope Management, impact analysis and customer negotiation. Executive status presentation and follow-up reports. Support on Cost/Benefit analysis. Identify new project opportunities. Coaching of team members to motivate and increase individual performance. Achievements: Initiate the relationship with The Coca-Cola Company by successfully developing and implementing the LATAM Data Warehouse (LADW), first project executed with The Coca-Cola Company by everis. Definition of a Digital Content Life Cycle Methodology in Editorial Santillana that allows the improvement of digital content generation and productivity increment, for the educational program using iPads. Relationship consolidation with clients such as The Coca-Cola Company, Bupa Insurance Co., Editorial Santillana.

México

Client requirement gathering, analysis, design, development and implementation mainly for Web Applications based on Microsoft .NET Technologies. Control and follow-up for Web Applications maintenance (evolving and corrective) implementation, Web Application migration to new technologies and Data Base Model design based on Microsoft SQL Server. Experience in Web Services development and implementation. Client training for web applications usage, mainly for people with different cultural backgrounds. Achievements: Migration of many applications to new technologies in order to keep up with technological evolution.

Boston, Ma.

Requirement gathering, analysis, design, development, implementation, administration, maintenance, migration, upgrade and support of custom made Web Applications owned by Advent International, based on Microsoft technologies (.NET and SQL Server). Achievements: Migration of many applications to new technologies in order to keep up with technological evolution.

México, D.F.

Network Administrator using Windows NT 4.0 and Exchange Server 5.5 y Exchange Server 5.5. Responsible for Information Security. Hardware and software technical support. Achievements: Personalized attention and support to multi-skilled business teams with multicultural background.

México, D..F.

Develop and implementation for ATM applications based on Visual Basic 6.0. Achievements: Overcome of challenges required to work and study at the same time.