Nora Ryan Email and Phone Number
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Highly engaged professional talented at developing relationships built on transparency and trust. Strong track record in team building, leadership skills and connecting people and purpose across organizations. Enjoy leveraging process and technology to drive stability, speed, agility and efficiency.
Fidelity Investments
View- Website:
- fidelity.com
- Employees:
- 52767
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Program Lead, Business Integration And OperationsFidelity Investments Nov 2019 - PresentBoston, Massachusetts, United States
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Vp Technology Integration Supporting Healthcare And Workplace InvestmentsFidelity Investments Oct 2019 - Nov 2021Boston, Massachusetts, United States
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Vice PresidentFidelity Investments Oct 2018 - Oct 2019Greater Boston AreaLed a multifaceted global production support team comprising of Help Desk , L2 support and non- production support in Hong Kong, Tokyo, London, US and India.
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Director Systems And Services Support For Stategic Advisor TecnologyFidelity Investments Nov 2017 - Oct 2018Greater Boston AreaLed a highly functioning team leveraging strong relationship building skills to successfully manage solution delivery.Driving multifaceted global production support team comprising of Help Desk , L2 support and non- production support. Driving scale and efficiency while focusing on organizational development in areas of CI/CD, DevOps and Cloud enablement. Key Participant in the Managed Service Program for EI identifying areas to drive cost reduction.Active member of the Women in Technology Special interest group (WITSIG).
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Director Systems Services Support Management Environment Monitoring And ServicesFidelity Investments Jul 2014 - Nov 2017New HamshireLed a global organization responsible for Governance & Operational support delivery. Led Brokerage Non Production Environment organization providing effective non-production capabilities. In 2016 expanded responsibilities to manage the Brokerage disaster recovery program, work intake and governance functions. Program managed organizational transformation for incident remediation, environment management and mainframe operations programs focused on restructuring the organization for 750 employees. Led environment support and infrastructure rationalization program resulting in 20% staff reduction in 100 person organization, 13% mainframe CPU reduction, 20% DASD/Tape storage reduction and 2MM in service costs. Recognized in the FI presidents circle as a direct result of this work. Managed relationships with Development, Quality Assurance and User Acceptance teams across the enterprise (Fidelity Institutional, Personal Investing, Workplace Investing, Charitable Gift Fund, and Operations Services Group) to develop and maintain agile efficient non production services and capabilities.
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Sr. Manager Systems Services And Support ManagementFidelity Investments Nov 2011 - Jul 2014Accountable for the direct management of 7 US based associates with extended team of 11 associates located in India and Ireland. - Enable, motivate, direct and continually develop a committed, motivated and high-performing workforce.- Collaborate with Development, Quality Assurance and User Acceptance teams across the enterprise (Fidelity Institutional, Personal Investing, Workplace Investing, Charitable Gift Fund, and Operations Services Group).- Designing and Implementing a support model for a newly built multi-million dollar client environment.- Built Ireland team and enhanced India team to strengthen “follow the Sun model”. Integrated seamlessly with global team, reducing labor rate by 10% across a 50 person organization.- Coordinated the re-purposing of a systems integration environment which required numerous process changes with 40 teams across Fidelity to support the establishment of a release management process. This resulted in a 30% reduction of production incidents over 4 years.- Implemented and manage a 6 month internship rotation program for the past 3 years through a collaboration with “Year – Up”. Continue to mentor current and recent graduates.
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Principal Systems AnalystFidelity Investments Jan 2009 - Nov 2011Team Lead for Service Engineering, responsible for the support of multiple mainframe environments and distributed systems. Accountable for the day-to-day direction of 9 US and 7 India based associates.- Reduced turnaround time for requests and incidents by 45% through partnerships with multiple organizations across the enterprise on a platform improvement program. Facilitated this change by increasing support model from 24x5 to 24/7 across Service Engineering in US/India with existing staffing levels
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Project ManagerFidelity Investments Jun 2006 - Jan 2009Accountable for reviewing organization’s processes for efficiency, effectiveness and compliance with a view to instituting a process of continuous improvement. Responsible for the progression of multiple programs through various testing cycles in the non-production mainframe environments.- Saved 1 million dollars annually by driving staffing, operational and process changes through the elimination of non-value added steps in the change, incident and release management process. - Coordinated numerous key programs successfully through non-production environments. Program values ranged from $3 million to $10 million with between 10 – 50 resources assigned.
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Software Engineer/DeveloperFidelity Investments Oct 2001 - Jun 2006Greater Boston AreaResponsible for scoping, delivering and supporting multiple process improvements and automation initiatives in order to improve customer experience. Provided technical support and coordination for non-production environments.- Trained and mentored 5 team members in help desk support, .Net and SQL Server.- Managed transition from email based request management to the service request management tool HP Service Center leading to 10% improvement in the overall customer satisfaction score.
Nora Ryan Skills
Nora Ryan Education Details
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Information Technology Project Management
Frequently Asked Questions about Nora Ryan
What company does Nora Ryan work for?
Nora Ryan works for Fidelity Investments
What is Nora Ryan's role at the current company?
Nora Ryan's current role is Program Lead, Business Integration and Operations.
What is Nora Ryan's email address?
Nora Ryan's email address is no****@****ity.com
What is Nora Ryan's direct phone number?
Nora Ryan's direct phone number is (800) 343*****
What schools did Nora Ryan attend?
Nora Ryan attended University College Cork.
What skills is Nora Ryan known for?
Nora Ryan has skills like Talent Management, Team Leadership, Team Building, Critical Thinking, Problem Solving, It Financial Management, Technical Project Management, Technical Program Management, Customer Support, Lean Operations, Itil V3 Foundations Certified, Employee Training.
Who are Nora Ryan's colleagues?
Nora Ryan's colleagues are Jonathan Baulch, Julian Kidd, Cfp®, Mike Teed, Prasanth Rk, Devendra Singh, Frank Margiotta, Deb Kumar.
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