- Overseeing all aspects of business management and operations, working directly with the group CEO- Driving operational success, improving company systems and processes, and improving efficiency and excellence through the implementation of new technologies- HR functions including recruitment, onboarding, training, scheduling and payroll - Team leadership, supporting teams across multiple locations- Recruitment and management of 100+ contractors and staff, ensuring seamless service delivery

- Successfully optimised business operations across multiple locations, reducing operational costs whilst enhancing efficiency, contributing to revenue growth

- Managed recruitment and onboarding, maintaining compliance with industry standards, company systems and processes- Managed staffing resources across multiple locations- Payroll management

- Analysed user experience to improve service offerings- Implemented effective customer service strategies, achieving high customer satisfaction through 15% increase in Net Promoter Scores- Managing the company's public inquiries, complaints and reviews via Google, Facebook, Instagram, Zendesk and NPS feedback systems- Providing high level support to client-facing teams dealing with member management and customer service

- Developed and executed community focused programs and events, driving membership growth and revenue- Nurturing relationship with clients, staff and B2B collaborators- Maintaining previous responsibilities as Studio Manager

- Managed daily operations of facilities, systems, staffing and services- Demonstrated ability to work to KPIs and exceed targets in sales, customer satisfaction, and client retention

- Dual role whilst maintaining Studio Manager position, responsible for the rollout of retail program across locations- Product selection and assortment planning- Pricing strategy- Supplier and vendor relations- Visual merchandising, and stock distribution and management

- Sole Trader business offering 1:1, corporate and group class Yoga, Meditation and Yoga Therapy

- Owner operator of a boutique fitness studio offering yoga, personal training and group fitness- Running corporate wellness initiatives across Sydney

- Non-profit student advocacy organisation- Organised Orientation Week and other social events for international students across 4 major Sydney universities: UTS, UNSW, University of Sydney, Macquarie University

- Inbound call center support for a large retail and e-commerce brand, servicing global customers