• Project Managero Act as Project Manager for New Store Openings from the time the lease is signed until the store is opened.  Successfully Managed the opening of 5 stores. Currently Managing the opening of 4 more stores by end of Q1 2024.o Act as Project Manager for Upgrades made to the MS D365 Back Office, CU, HQ and POS twice a year.o Acted as Project Manager for RFP project to pick a new Payment Processor/Acquirer for all 95 stores and the SFCC Website.o Acting as Project Manager for implementation of new Payment Processor/Acquirer for all 95 stores and the SFCC website to include the changing out of all terminal hardware in all stores. This is set to be completed by end of September with a start date of Mid-June 2023. o Request needed resources via the Staffing Tool.o Create Project Plan to include Work Breakdown Structure (WBS).o Conduct Daily Standup Calls for all projects.o Conduct Internal Project Kickoff Meetings.o Escalate Risks to project team to include internal and external PMs and Executive Management team.o Drive all tasks to completion to include requirement creation, development, test execution, and closing of the project.o Review current processes in place with objective of improving upon them.o Created documentation for the PM center of excellence.

o Act as Project Manager for multiple projects from signing of Statement of Work (SOW) to closure of projectso Request needed resources via the Staffing Toolo Create Project Plan to include Work Breakdown Structure (WBS)o Provide Delivery Plan to customer and project teamo Act as Scrum Master for external status meetings with customero Conduct Internal Project Kickoff Meetingso Create and provide Test Package to customer PMo Escalate Risks to project team to include internal and external PMs and Program Directorso Drive all tasks to completion to include requirement creation, development, test execution, and closing of the project.o Oversee Projects that include multiple teams working towards the same goal of delivery to the customero Review current processes in place with objective of improving upon themo Create any process checklists needed to ensure process compliance.o Provide estimates for Bases of Effort (BOE) for upcoming potential projectso Works with Sales team during contract negotiations for upcoming potential projectso Works with Sales team for CRs required for additional work do to added scopeo Update Schedule, Financials, Risks, CRs, and issues for project using the PMAT Tool.o Provides usage reports monthly to customero Works closely with Customer and Internal teams to set expectations and keep both teams up to date with current implementation status.

o Successfully streamlined the QA process for the AT&T Troubleshoot and Resolved (TS&R) team helping to meet sprint deadlines and deliverables early or on time with minimal minor issues being introduced to Production.o Manage Resources across multiple projects to ensure that schedules are met and there is no overlap in resource assignments.o Create and execute test documentation to include Test Plans, Test Cases, and Test Reportso Create and update Test Matrix and campaigns using XQual before and during test eventso Test network devices and customer support software in quick turnaround environmento Execute Test on web app across multiple platforms and devices to include the following: Desktop• Windows XP, Vista, 7, 8, 8.1, and 10• MAC Leopard, Mountain Lion, Maverick, Yosemite, and El Capitan Mobile Devices and Tablets• Android 4.4 +• iOS 8.1 + • Windows phoneso Drive testing on new Operating System (OS), Browser, and Firmware prior to it being release to public.o Manage work on up to four projects at a timeo Manage multi-cultural and multi-location team of up to 18 resourceso Help to define scope of Sprints based off functionality, level of effort, and project scheduleo Provide estimates for the QA effort on Request for Proposal (RFP) for possible upcoming projectso Assign work out to team for Sprints based on level of experience, knowledge, and knowledge of Features and defects within the sprinto Conduct deployment testing during pushes to production o Assist in the creation of QA department documentation to include different types of Test Plan templateso Served on the CxAIM process board to help in determining the minimal processes that will need to be followed for all projects as well as defining the criteria for process audits.

• Created test documentation to include Test Plans, Test Reports, Interim Test Status Reports, Test Coverage Matrix, Test Planning and Reporting Workbooks, and Lab Layout• Successfully conducted reviews of test documentation• Successfully coordinated with CM, Development, Testing Department, and PM in order to prepare, execute, and wrap up test events. • Correlated and compiled test results and artifacts for reporting purposes• Successfully lead the initiative to create and/or update documentation for Testing Department in order to meet ISSO certification milestones

• Created test documentation to include Test Plans, Test Reports, Interim Test Status Reports, Test Coverage Matrix, Test Planning and Reporting Workbooks, and Lab Layout• Successfully conducted reviews of test documentation• Successfully coordinated with CM, Development, Testing Department, and PM in order to prepare, execute, and wrap up test events. • Correlated and compiled test results and artifacts for reporting purposes• Successfully lead the initiative to create and/or update documentation for Testing Department in order to meet ISSO certification milestones

• Managed weekly budget spreadsheets for several contracts• Performed Configuration Management of proposal document for the Business Development Manager• Performed clerical and office duties as needed• Performed HR duties as needed for in/out processing of employees• Performed recruiting duties as needed

• Successfully created and managed Test Cases using Software Requirements, Use Cases and Design Documents• Successfully executed test cases during system and regression testing while tracking defects and results using testing tools• Conducted Quality Assurance (QA) Manager duties that included conducting Internal and External Change Control Boards (CCBs), creating Software Release Checklist, creating Quality Check Points for the Project Schedule, creating Requirements Traceability Matrix, reviewing and enforcing the Software Lifecycle Process, creating and presenting reports for the quarterly Internal Project Reviews (IPRs), and creating Use Cases and requirements for implementing a Formal Review Process using Clear Quest• Conducted Business Analyst (BA) duties that included conducting analysis of the project requirements, creating high level use cases traced to requirements, and creating navigation map of the Data Product Digital Engineer- System Architecture (DPDE-SA)

• Successfully created and managed Test Cases and Test Plans using Software Requirements, Use Cases and Design Documents• Successfully executed test cases during system and regression testing while tracking defects and results using testing tools• Successfully lead the transition of Testing Department documents to Clear Case for versioning control in support of the Capability Maturity Model Integration (CMMI) Level IV certification• Successfully lead the test team in implementing the testing portion of the transition plan for moving the All Source Analysis System –Light (ASAS-L) system to Communications-Electronic Command (CECOM)• Successfully lead the test team project kick off of the Distributed Common Ground System – Army (DCGS-A) in to production

• Assisted Test Officers in the successful execution of test threads for several Army Battle Command Systems (ABCS) during Software Block 1 testing and submitted test results daily.• Managed several test floors in the Central Technical Support Facility (CTSF) on Fort Hood, TX during test thread and submitted daily reports to include testing results and any defects found.• Managed issues found with hardware or software on the test floor during a testing thread. This included contacting the appropriate personnel needed to fix the issues.