Nora H. Email & Phone Number

Toronto, Ontario, Canada

Handled front-end reception, processed clients for service and provided general information to the public. Communicated and responded to e-mails, telephone and in-person inquiries from various stakeholders. Drafted, proofread, edited, and formatted correspondence, organized files, created reports and summaries. Updated and maintained large volumes of data, carrying out data entry functions with speed and accuracy. Monitored, ordered, and maintained office supplies. Maintained filing and retrieval systems for records. Acted as Covid compliance officer, ensuring ministry of health procedures were followed.

Toronto, Ontario, Canada

Handled the daily operations in a 2000-attendee theatre. Managed operations and onboarding process for over 40 employees. Managed yearly performance reviews, coaching and corrective actions. Created a positive work culture through employee recognition programs, team building events and valuing feedback, resulting in increased retention. Addressed and resolved customer complaints empathetically and professionally. Managed departmental budget. Implemented proper cash handling policies, reducing sales shortages by approximately 80%. Reviewed and maintained incident reports to reduce liability for the theatre. Managed employee scheduling and payroll.

Toronto, Canada Area

Prepared legal agreements, cheque requisitions and work orders. Managed all aspects of the operations, including the installation and takedown of the exhibits, working closely with various trades (Labor, IATSE). Successfully designed and launched the CNE’s first Toddler Town Centre, achieving the marketing department’s goal to increase attendance by 25%. Managed work-back schedules and budgets up to $600,000 to consistently complete projects on time. Created the new onboarding process for the hiring and training of 50 seasonal staff, including contractors and security personnel.

Markham, Ontario, Canada

Toronto, Canada Area

Managed the department's operations and on-boarding procedures for over 40 customer service agents and volunteers. Produced interactive educational displays to increase public engagement and customer return rate. Organized events from conception to completion, providing creative design and style for each event, and involving all relevant stakeholders.

Toronto, Ontario, Canada

Collaborated with the video QA team and Account Managers to assist clients with their commercial broadcasting needs to air on TV and Radio networks. Resolved technical issues through incident recognition, research, and escalation.

Toronto, Ontario, Canada

The annual Toronto International Film Festival (TIFF) is one of the largest publicly attended film festivals in the world, attracting over 480,000 people annually. Responsible for the operations of the screenings, red carpets, press conferences, industry talks, and ensuring the safety and security of celebrities.

Toronto, Canada Area

Quickly promoted to Sr. Broadcast Coordinator based upon outstanding performance. Input and scheduled program commercials for major client Procter & Gamble. Coordinated client billing and prepared invoices. Went through proper channels to secure required television commercial clearances. Held regular meetings with vendors to ensure full compliance with network standards.Clients managed: Procter & Gamble, J.M. Smucker, Mondelez, Diageo, Proximo Spirits.

Toronto, Canada Area

Generated $28,000 through telesales, increasing registration numbers for the Banff World 🌎 Media Festival. Utilized CMS software to revise, upload and produce ‘live’ content for Festival website. Produced PowerPoint decks for 60+ speakers.

Toronto, Canada Area

Championed design of living room and bedroom set for pilot episode of children’s sitcom called “Mom Squared” during final practicum at Ryerson University in Radio & Television Arts. Developed floor plans, acquired set decoration elements and props, selected paint colours, and constructed all aspects of set.

Toronto, Canada Area

Toronto, Canada Area