Nora Franko Brosseau Email & Phone Number

Boston

• Participated in the implementation of the OCLC WorldShare (WMS) cloud-based platform, by completing tutorials and creating new procedures and processes• Assisted in the implementation of new Interlibrary Loan (ILL) system, suggesting enhancement as an early adopter, and training Wheaton community.• Assisted patrons in navigating new operational changes • Used computer technology effectively to incorporate technologies with best practices.• Responsible for supervising major deselection project. • Manage all ILL Borrowing and Lending requests by utilizing the OCLC cloud-based TIPASA system• Process and maintain electronic resources and traditional reserves for faculty, adding reserves links in faculty courses in an HTML format in OnCourse (Moodle).• Navigate online library resources, databases, and search technologies• Create reports and analyze exported data to monitor effectiveness of projects.• Manage the billing of consortium and ILL items• Supervise over 70 student workers including hiring, training and managing payroll• Assist patrons in understanding and using library operations and provide full range of Circulation Services• Assist in maintenance of office supply inventory and oversight of other general office management• Coordinate timely deliveries with couriers

Process high volume domestic orders via telephone,email and fax. Respond to inquiries by field sales, manufacturing distributors and customers. Respond to requests for product availability, specifications, certification requests, pricing , shipping and problem resolution.

Promoted to specialized technology team responsible for franchisee high-speed installations and help-support. Worked directly with Project Leaders to implement distribution software tool to over 4,000 Dunkin' Donuts locations nation-wide. Coordinate high-speed provider for DSL and cable, equipment distribution and installation, and customer readiness. Respond to franchisee technology issues; troubleshooting outages, installation issues, and computer problems.

Bachelor Of Arts - Business Administration, Marketing

Activities and Societies: Worked at the Massachusetts Daily Collegian.

Education record