Nora O'Malley Email & Phone Number

Chicago, Il, Us

Elmhurst, Il, Us

92866 Issy Les Moulineaux Cedex 9, Fr

92866 Issy Les Moulineaux Cedex 9, Fr

- Direct and oversee all 125 north side properties in the SodexoMagic/CPS portfolio, ensuring the delivery of a warm, safe, and dry environment for all students of the district- Lead diverse management team of nearly 20 direct and indirect reports, responsible for managing engineering and custodial team of over 700 employees represented by multiple unions- Planned, tested, suggested, tracked, and managed COVID-19 cleaning, engineering, and staffing strategies to the district to ensure reopening preparedness- Increased elevator compliance throughout our portfolio over 30% in 3 months and Department of Buildings violation compliance nearly 50% in 4 months- Amplify ownership and accountability throughout our portfolio, building trust and transparency with the client to create a collaborative working relationship- Focus funding and efforts on historically underserved schools, to create equity of services throughout our portfolio- Oversaw execution of multiple child learning hubs from inception to ready-to-receive-students completion within a span of 7 days, ensuring all CDC and district guidelines were met

Chicago, Il, Us

- Managed day-to-day operations of a 3,500 seat theater, 12 story backstage area, and 64,000+ square foot office space- Directed, hired, and supervised diverse multi-departmental front-of-house staff of 90+ union and non-union employees, clearly outlining and tailoring needs for internal and external events to ensure efficient delivery of consistent, high-quality patron services- Controlled security services for the facility to ensure efficient and cost-effective implementation of safety and security policies/procedures- Prepared and managed departmental budget- Pro-actively managed and negotiated 3rd party service contracts, including: cleaning, elevator maintenance, pest control, door access system- Managed construction projects from RFP to completion, including: bathroom redesigns, office demolition and rebuilds, landmark theater repairs, CCTV installation- Designed and executed accessibility options for patrons who are blind or low vision and patrons who are deaf or hard of hearing- Managed departmental budget- Created and implemented new customer service focus for staff to boost patron enjoyment resulting in 98% of patrons rating the courtesy of FOH staff as good, very good, or excellent - Created and implemented new access control policy to improve security for staff and patrons- Worked with OEMC, CDOT, and 1st District Police Department to gain approval on new traffic plan, and managed the implementation of said plan to enhance the customer experience and keep patrons safe- Interacted with janitorial service and building engineers regarding cleaning and repairing requirements and resolution of issues related to service quality- Maintained records on all state and city licenses/fees, renewed as required, and assured timely renewal of fee waivers for theater and warehouse

Chicago, Il, Us

Directed and managed internal and external operations, including: staff supervision, facility management, rental and fundraising event planning logistics and execution, transportation coordination, vendor negotiations, IT support, budget preparations, invoicing and revenue collection, facility usage planning, supply orderingKey accomplishments: increased rental revenue by 150% in one fiscal year, managed room usage study to more effectively utilize space and maximize rental revenue, developed staffing model for internal and external events as well as day-to-day operations

Chicago, Illinois, Us

Assisted with park-specific and city-wide activities, including: staff supervision, class planning and teaching, day camp coordination, community event planning

Master Of Business Administration - Mba

B.A., Arts, Entertainment, And Media Management