Norah C. Email & Phone Number

My role as Technical Support Manager has two main components - Technical and Support. I work with our Technical Services and Development teams to complete technical projects while also providing support mainly to our Customer Service team. Whether it’s creating BAP cards or debugging a personalization script, or anything in between, I’m here to help!

I coordinated onboarding and technical implementation for all new Personalization clients. I communicated daily with internal Development, Customer Service, and Sales teams in addition to our clients, data processors, banks and association representatives. New client implementations begin with a kickoff call, then move into things like card and collateral.

I supported card personalization customers throughout the entire order and fulfillment process. In this role, I created production orders for cards and fulfillment materials, advised customers about their pieces, and managed the process of rolling out new card programs.

I helped my clients bring their card from concept to live, daily production. My duties were a combination of customer service and project management.

Saint Charles, Illinois

I served in a supporting role to customer relationship specialists while learning about the plastic card industry.

Schaumburg, Illinois

As a Customer Service Leader, I was responsible for the overall development of a group of Customer Service Co-Workers. Additionally, I oversaw all the Customer Service Co-Workers in the store while I was there, alongside the rest of the leadership team. Some of my daily tasks included providing voids and price adjustments at the cash registers, authorizing.

Schaumburg, Illinois

As a Resolutions Co-Worker, my main responsibility was to resolve a variety of issues for customers. These were usually documented issues that came through the Customer Support Center, however I also helped in-store customers. It was my job to research a case and find the best course of action to assist the customer while keeping in mind the needs of the.

Schaumburg, Illinois

Ringing up customer purchases, answering questions and addressing concerns about products and services, assisting with various tasks in the cash lanes to prepare for and keep up with daily operations, giving breaks to co-workers throughout the day, assisting in returns when needed.

Sycamore, Illinois

Assisting customers, delegating tasks to bakery employees, taking monthly and quarterly inventory, writing the schedule, baking a variety of products, creating and maintaining displays, keeping track of product touch points around the store, overseeing the cleaning and maintenance of the bakery.

Sycamore, Illinois

Baking a variety of buns, breads, desserts and breakfast items, reviewing stock and orders to determine baking needs, cleaning the baking area, assisting customers around the bakery.

Sycamore, Illinois

Assisting customers, wrapping bakery products, stocking shelves, cleaning, baking, making announcements over store P.A. system, pulling and scanning out old products for donation.

Dekalb, IL

Assisting customers, completing customer transactions including sales, exchanges and returns, setting up the store at beginning of season, breaking down store at season end, stocking shelves, inventory, auditing, dressing room management, overseeing employees and delegating tasks.

West Chicago, IL

Helping to integrate company data into a new ERP system, entering purchase orders, analyzing employee labor time information, updating inventory, hand assembling small parts.

Dekalb IL

Assisting customers, stocking shelves, setting up and breaking down the store, running the dressing room, competing sales transactions.

Aurora, IL

Entering data into the computer system, researching customer and vendor tax information, contacting vendors to update tax information, reducing amount of mail waste, updating monthly sales representative expense reports in company computer system.

Rock Island, IL

Baking a variety of products to go across campus, cleaning, organizing, delegating tasks when boss was off for the day, bakery safety.

West Chicago, IL

Assisting customers, entering returned media into computer, completing customer transactions, selling snack bundles and memberships, store cleaning.

Bachelor Of Science (B.S.), Business Administration

Activities and Societies: Ally Training: a program run by NIU students and staff to raise awareness about issues within the LGBTQ.

Business