Visitor Experience Specialist
CurrentThe Visitor Experience Specialist is instrumental in creating an exceptional experience for Museum visitors. Assists with oversight of the Museum lobby area to ensure a welcoming, comfortable, and inspiring experience for visitors, guests, and other staff members. This includes but is not limited to reception of visitors, processing admissions, orienting visitors, communicating Museum guidelines, telephone and administrative reception, and merchandise sales. Assists with the flow of information pertaining to programs and customer services, and with other Museum messaging. As front-line representatives of the Museum, the Visitor Experience Specialist has a friendly smile, a strong understanding of the Museum and its Guiding Principles, follows best practices in interacting with visitors, and advises colleagues on pertinent issues related to the visitor experience.