Nora Henderson Email & Phone Number

Raleigh, NC, US

Franklin Lakes, New Jersey, US

ISO 9001, 45001, and 18001 Coordinator for the site. CAPA Coordinator for the site, assist with SCARS for the Quality Department. Responsibilities include supporting RMA and MRB processes, evaluating RMA products, ensuring dispositions meet specifications, addressing vendor issues, determining ownership of defective material, and tracking associated costs..

• Performed Quality Consulting for Multiple Companies in North Carolina and Michigan
• Evaluated ISO14000, QS9000, and TS16949
• Designed and Developed Auditing Forms, Operator Instructions and Conformance to Standard Forms
• Evaluated Quality Issues for Improvement with Suppliers
• Major Focus on Quality in Producing Plastic, Rubber, Glass, Steel, Electrical Wiring and Fabric Parts

London, England, GB

• Responsible for Quality Assurance of the Product and Process Quality Control that matched Ford Motor Company Specifications
• Provided Quality Report Activity Regularly
• Conducted the Preliminary Investigation of Customer Claims
• Co-ordinated for Customer Complaint Action Reply and Follow-up Corrective Action Activity
• Improved and Maintained the Quality System to Prevent Problems and Maintain the Quality Assurance System and Reviewed for Best Procedure
• Audited Quality Operating Systems

Durham, North Carolina, US

• Developed Strategic Commodity and Supply Management Program from Japan Suppliers to US Suppliers
• Evaluated and selected suppliers to be involved in manufacturing Automatic Transmissions for Toyota
• Fully developed and manage the supplier scorecard and audit program that helps identify and leverage best in class suppliers while managing supplier risk
• Supported cross-functional Design, Quality, Launch, Purchasing, and Production Control & Logistics. Collaborated with Engineering Teams on New Product Introduction Requirements and Supplier Improvement Initiatives
• Supported Processes included Evaluation of new supplier’s technological capabilities, quality programs and material specifications
• Presented solutions for quality problems associated with purchased materials, logistics and engineering issues

Troy, Michigan, US

• Led a team of Supplier Quality Engineers overseeing quality activities for various company’s largest suppliers.
• Collaborated closely with the Supply Chain Performance Manager to ensure that flowed requirements were understood, conforming products were produced, and delivered on time by suppliers.
• Orchestrated Supplier Quality Assurance (SQA) activities to ensure supplier-delivered products and services conformed to contractual requirements by designing, implementing, evaluating, and continuously improving.
• Translated technical data and contractual requirements into a comprehensive, understandable, and functional quality plan.
• Monitored and supported manufacturing, inspection, and supplier functions relating to product quality.
• Coordinated with stakeholders to establish government quality requirements and facilitated material review board activities.

Dearborn, Michigan, US

• Sr. Divisional Quality Specialist, North, South America & Asia Assembly Operations
• Paint Area Manager – Chicago Assembly Plant
• Business/Optimization Manager – Vehicle Operations
• Value Stream Manager – Vehicle Operations
• Quality Program Manager – Vehicle Operations
• Launch Manager – Wixom Assembly Plant

Dearborn, Michigan, US

• Assembly Plant Production Supervisor
• Manufacturing Process Specialist (MPS)

• Owned and Managed a Ford Dealership.
• Maintained Full Responsibility of bottom-line factors, including company vision, long-range strategic planning
• Oversaw major pricing decisions and perform monthly financial evaluation of company results
• General oversight of 150+ employees
• Increased annual company revenue by 36%