- Operate at the center of Product, Marketing, Sales, and Customer Success Teams to communicate product visions and stories across the organization to ensure consistency and efficiency - Manage the Heartland School Solutions Knowledge Base and knowledge article contributions- Participate in projects as a facilitator of customer-facing documentation and communication- Work with Marketing to strategize various marketing campaigns around improving product and feature adoption and customer delight- Create product-specific marketing communication materials such as customer messaging, release updates, blog posts, and website and landing page content- Work on a cross-departmental team to manage the strategy, utilization, and analytics of Pendo in-app messaging- Partner with stakeholders and fellow content writers to ensure brand consistency and efficiency- Plan class scheduling and content for annual Connect user conference- Lead the career pillar of the DEI Action Team within Heartland School Solutions- Long-time member of the "fun team" (employee engagement)Skilled in:- Salesforce- Hubspot- Pendo- UX Copywriting- Clickup, Slack, Trello- Marketing Copy- Branding & Stylization

- Collaborate with Product & Development Teams, Subject Matter Experts, and Stakeholders to create online customer-facing support documentation- Attend sprint reviews and schedule knowledge transfer sessions with SMEs and Product Owners for research and development of product documentation artifacts- Establish team procedures and policies to handle the complex documentation needs of the various Heartland School Solutions products, such as a documentation strategy and release announcement process- Create artifacts with diverse delivery methods to target all types of users, including on-screen walk-throughs, videos, articles, gifs & screenshots, pdfs- Manage the customer-facing and internal product knowledge base with full control of content, stylization, and branding- Give UX/UI input to product teams and provide UX Copy as needed- Create and manage product marketing materials for Heartland School Solutions products, such as banners, CTAs, Emails, Blog Posts, Landing Pages- Culture Committee Member of the Global Payments Women's Network, Heartland School Solutions Fun Team, Heartland School Solutions Inclusion and Diversity TeamSkilled in:- Salesforce- Hubspot- Pendo- Adobe Indesign/Photoshop- Atlassian Confluence- Clickup, Slack, Trello- Microsoft Office Suite- Google Workspace (formally G Suite)- Microsoft/Chicago Manual of Style- Copywriting- Techsmith Camtasia/Snagit- Agile Scrum Methodology