Nora Krom Email & Phone Number

Wellesley, Massachusetts, United States

South Burlington, Vt

-Provided resolutions to customer concerns for Heritage Ford, Toyota and, sister store, White River Toyota. -Responded to customer feedback via phone and email for all departments at three dealerships. -Kept department managers informed of customer concerns and feedback.-Delegated customer concerns to appropriate staff as needed.-Monitored and analyzed customer service survey results. Presented findings at monthly managers’ meetings. Resolved customer issues raised.-Responded to all online reviews on several platforms such as Dealer Rater, Yelp and Facebook. Addressed any concerns mentioned.-Fulfilled customer requests for information and paper work as needed.

Burlington, Vermont Area

-Provided information via telephone regarding Green Mountain Care and Vermont Health Connect to members, applicants, care providers, community groups, small business owners and the public.-Explained policies, procedures, eligibility requirements, application processes and other information to callers.-Assisted members with updating and changing information on their cases.-Identified and helped resolve problems with customers’ healthcare coverage.-Processed premium payments and assisted customers in processing payments on the Vermont Health Connect website.-Referred callers to other resource organizations or offices as needed.