I provide instructional design and QA services for Restaurant Playbooks projects on a contract basis.

I have worked on several projects with Converging Solutions while also pursuing projects independently.

*Customer Service*Selling tickets, Season Subscriptions*Answering phones*knowledge of Choice Ticketing Software*Assembling mailings

Production Assistant• Assist with mounting of professional theatrical productions from rehearsals through Opening Night• Work up timing plots for actors (enter/exit schedule) or tracking of props items (who needs it when/where) during a production.• Assist Properties Mistress with construction and placement of properties.• Assume responsibilities of Assistant Stage Manager in cases of illness or vacation.House Manager• Assemble mass mailings to theater contributors and subscribers.• Manage ushers, concessions, answer questions, resolve ticketing issues, and welcome all. • Work in Box Office: including selling subscriptions, answering phones, working Will-call, and learning specialized ticketing software (Choice brand).

• Added candidate information into MaxHire recruitment software.• Updated and revised reference forms and conducted multiple reference checks for each candidate.• Wrote up Job Postings and Job Descriptions.• Contractor onboarding for LJP Staffing customers• Organization and retention of files (hard and soft) for office as a whole.• HR Filing: State and Federal withholding, I9, specific forms required per individual employers.• Revised and reformatted candidate resumes for submission to clients.• Created project artifacts including business letters, Organizational Charts, and outlines.

Core Implementation Team Oracle Transportation Management (OTM) System 2008 to 2010• Part of team designing, testing, and implementing new OTM software.• Responsible for interpreting contract requirements and determining how to implement the business logic in the software.• Responsible for manual and bulk (CSV) load of contract terms into the system for test, analysis, and production use. • Loaded thousands of Rate Offerings, Rate Records, Accessorials, Lanes, Special Service Charges and a set of Fuel Charges updatable with the weekly DOT fuel cost. • All items loaded into a UAT (user access testing) environment which was tested for compliance to contractual terms and functions, help tickets opened with Oracle for items not resolved in house.• Loaded contracted rates to a rigorous “go live” schedule for 40 plus customers of various sizes.• Created initial user manual for contract loading into OTM.• Maintained configuration of new requirements on a customer-by-customer basis.System Administrator in Solutions Group (Admin Level III) 2006 to 2008• Managed I2 Transportation Management System (TMS), a commercial solution for routing and rating freight shipments.• Interpreted contracts for accuracy and terms that the TMS system could run without issue.• Utilized Excel to analyze transportation data and deliver concise reports to internal customers.• Analyzed customers’ historic shipping data using specialized transportation modeling software to identify cost savings opportunities.• Produced monthly KPI (key performance indicator) reports on several customers’ shipping matrixes• Answered questions and solved problems for customers involving contracted rates and/or monthly reports.

• Responsible for all HR: interviewing, maintaining files, orientation, evaluations, and training.• Monitored all cash handling including the daily balancing of registers and deposit to bank; reconciled errors, balanced safe, liaison with corporate accounting, and followed all loss prevention procedures.• Oversaw all freight receiving and inventory processes. This included the everyday delivery of merchandise to be stocked on the sales floor as well as high value merchandise which was signed for and locked up at all times.• Collected and processed Buy-back, RTV, and Damaged and Defective items to be returned to the Vender for credit.• Managed and assisted in the Copy and Print Center where specific processes for Customer Service, ordering processes, and paperwork handling needed to be maintained.• Ordered all supplies as needed for internal operations.• Stayed current on OSHA processes, trained others, conducted Safety Meetings and kept all documentation pertaining to safety and loss prevention.• Familiar with product in all areas of store to sell and train others: supplies, business machines, furniture, and Copy and Print Center.• Placed orders for delivery when items were not in stock or available by delivery only.• Selected to open a new store in fall of 2004. Conducted mass hire and built store from ground up.• Train-the-Trainer in New Hire Orientation and Sales Techniques.• Coordinated inventory preparation and physical inventory processes.• Display and merchandising of seasonal product.• Coordinator for Vendor-Customer Events and annual Teacher Appreciation Events.• All filing and file retention per IRS standards.• Scheduling for all departments covering a 90-hour workweek.