Nora M. Email & Phone Number

Greer, South Carolina

• Create, establish and manage internal office protocols and procedures to ensure office efficiency• Hire and train new office staff to respond to patients’ needs and manage billing systems• Greet and serve all patients as they arrive (or direct other staff to do same)• Maintain the dental clinic’s budget, general ledger and accounting systems• Motivate office personnel to serve patients• Oversee the processing of insurance and secondary insurance claims• Assist patients with applying for credit and other financial assistance• Provide the Dentist with administrative and practical support when asked

Greenville, South Carolina Area

• Maintain a comprehensive and detailed record of all 94 rooms using the hotel management software.• Arrange guest transportation to various venues as well as tours of attractions in the greater Greenville area.• Organize the hospitality night where complimentary finger food from featured local restaurants is provided complimentary for newly arriving guests, increasing the guest satisfaction rate by 35%.• Facilitate the cashing of travelers checks for out of town guests.• Supervised 10+ hotel maintenance and property staff and assigned them duties whenever they were required.• Arranged for the provision of safe deposit boxes and other security precautions for storing hotel guest valuables.• Managed room changes for hotel guests with as little disruption as possible regardless of the reason.• Ensured that the hotel was generally maintained in highly clean standards.• Recorded all guest payments and checked for the validity of all relevant guest identification and information when processing credit card payments to prevent fraud.

Al Nahda Sharjah

• Operations Manager/Director• Managed all Human Resources for Group Companies. • Maintained and developed all insurance policies for all employees, real estate, plots, and vehicles owned by the group of Companies.• Orchestrated all invoices for any shipments, imported and exported through Jebel Ali’s customs.• Consolidated all MOA’s, Trade License, and Legal Documents for family and Group.

Fort Irwin, Ca

• Role Player/ Translator• Provided culture awareness as well as language for the troops.• Managed scenarios that guide training.• Translated documents from Arabic to English and Vise Versa.

Greater San Diego Area

• Communicate with vendors and general contractors all over Southern California over the telephone and person-to-person on a daily basis.• I use Microsoft Office, mainly Excel and Word on a daily basis.• Use of Microsoft Excel very efficiently for spreadsheets, graphs, and data entry.• Daily use of: telephone with multiple lines, fax machines, photocopiers.

Fayetteville, North Carolina Area

• Role Player/Translator.• Provided excellent translating services to hundreds of troops that go in training before deployment.• I ensured safety and was very efficient while teaching Arabic and culture classes.• Worked on the field in scenarios in which provided the troops with Iraqi training.