From English to Arabic and vise versa , Legal and technical and professional terms .

• Review the jobs assigned and assess needs foradditional information, e.g. compilation of glossaries,previously translated similar documents, list ofacronyms, technical terminology, and translationmemories. • Sourcing, Qualification, Recruitment andManagement of translation teams and linguistic assetsto ensure compliance with production workflows andthat quality and turn-around standards are met. • Selectand assign translation teams, negotiate rates anddeadlines and coordinate production with translators,proofreaders, in-country clients reviewers, typesettersand Customer Service Reps. • Keep Account Managerup to date at all times. • Keep project manager up-todateat all times and maintain accurate records of allcosts. • Check projects costs for accuracy and match topurchase order. • Exercise sound judgment in keepingsupervisor informed of potential difficulties. • Onboardednew translators. • Carry out Quality Controlcheck prior to sending it to client or to typesetting ifneeded.

- Answering customers calls and answering theirinquiries & ensuring satisfaction by helping fix theirfaulty devices. - Answered customer inquiries regardingapplication status when they applied for a cashback. -Checked forms for completion and accuracy. - Identifieddiscrepancies to notify supervisors.

- Role involves responding to customers over the phoneand resolving their inquiries. - Own and manage theclient relationship: resolving calls efficiently andeffectively. - Ensure service level agreements are metand maintained. - Work as part of a team to ensureoffering world-class Customer Service at all times. -Communicate positively with all involved parties in orderto facilitate customer's reception of the expecteddistinguished service. - Use the job tools (telephone andcomputer) effectively. - Accuracy in handling allassigned tasks. - Maintain professional workrelationships with colleagues, supervisor and manager.

Recruited 20 members and interviewing them, making 2 awareness campaigns each month, a marathon, and a seminar.

A volunteer at Enactus Minufiyah University, which is an NGO that helps students gain experience and apply what they have learned into real life, while helping the world become a better place through their local community development projects 100H/year since Oct 2010 until Sep 2014.Became President, dealing with the Enactus head office, managing team uniform for 50 people, editing all project ideas, and representing the team at the national competition, earning the third place.

writing and submitting 5 project proposals to Enactus head office, managing and advising 5 team heads, contacting outside organizations.

developing community project ideas and participating in project implementation, worked on implementing 10 project.

Advertising for the team and recruiting over 95 people, responsible for interviewing about 155 candidates, organizing 3 registrations lists every year, organizing events from weekly meetings and open ceremonies, maintaining 125 members' attendance, solving internal issues.

responsible writing and reviewing presented scripts about 20 scripts over 5 years, and work with presenters to improve their English language and pronunciation for competitions and presentations advising about 15 members each year.

presented with a small group in front of (2500 people) about implemented projects at the national competition for and won third place for 3 years in a raw.

Worked on doing multiple surveys targeting over 200 people.