AeroLeads people directory · profile
Nora Osman Email & Phone Number
CEO
at
Norvana
1 work email found
@montefiore.org
5 phones found area 914 and 718
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
CEO
Location
New York City Metropolitan Area, United States, United States
Who is Nora Osman? Overview
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Quick answer
Nora Osman is listed as CEO at Norvana, based in New York City Metropolitan Area, United States, United States. AeroLeads shows a work email signal at montefiore.org, phone signal with area code 914, 718, and a matched LinkedIn profile for Nora Osman.
Nora Osman previously worked as Institute Fellow at Institute For Digital Transformation and Associate Vice President, IT Service Management at Montefiore Health System. Nora Osman holds Global Cxo from Wharton Executive Education.
Company email context
Email format at Norvana
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{first_initial}{last}@montefiore.org
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AeroLeads found 1 current-domain work email signal for Nora Osman. Compare company email patterns before reaching out.
Profile bio
About Nora Osman
Is your customer experience at every contact point a zero or a hero?Tired of low customer satisfaction scores?Unsure what AI can do to help you?Frustrated by staffing problems?I’ve been in your position myself, a couple of times professionally turning around failing customer service organizations and, like all of us, many times personally experiencing sub-standard customer experiences. 20+years on the giving and receiving end of good and bad customer experiences has instilled in me a passion for optimizing the customer experience at every opportunity. In so doing, I've built award-winning teams, achieved personal recognition, received my Wharton Global CXO certification, and shared many of my experiences through articles I write as well as speaking engagements. This culminated in a desire to help more organizations that are serious about truly transforming their companies, leading with an outstanding customer experience. If you are an executive accountable for delivering digital transformation and have aclear focus on customer experience as part of that mission, you'll benefit from the Norvana experience. Let's work together! You see, I’ve learned that WOW customer experiences don’t happen by chance. They are the result of understanding and leveraging strengths of your people, simplifying processes, and harnessing technology as an enabler to delivering products and services.When you engage Norvana for your business, you will:✅ Never worry about gaps in talent and skill✅ Save at least 20% of your time and energy having the right focus✅ Be seen as a leader by your industry in digital transformation and customer experienceHere’s what a few of people who have to deal with the fallout of poor customer experience say: “Nora builds strong teams providing exceptional, customer-focused services. She is valued as a visionary, change agent and advocate.”“I worked with Nora, I have found her to be a self-motivated, strategic thinker that can work closely with all levels of management. Her creative solutions and process-focused skills helped to grow and achieve tremendous efficiencies within my organization, while maintaining high standards of delivery.”"Nora is very attuned to the challenges her customers experience and leveraged that to identify creative use cases, and launched a change management campaign, that resulted in high adoption and employee satisfaction."Ready to elevate your customer experience? Schedule a pro bono consultation and we’ll get crystal clear on how I can help you: go to www.noraosman.com/contact
Listed skills include Management, Data Center, Leadership, Change Management, and 49 others.
Current workplace
Nora Osman's current company
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11 roles · 33 years
Nora Osman work experience
A career timeline built from the work history available for this profile.
Ceo
CurrentPresident/CEO of Norvana, founded on the principle that every interaction with a customer is a "moment of truth", and you want these to be hero moments (not zero moments.) Customer Experience is the differentiator in this day and age, and increasing customer retention rates by just 5% can lead to an increase in profits ranging from 25% to 95%! Whether it's.
Jan 2024 - Present
Institute Fellow
CurrentSelected as a member of IDT's Institute Fellow Program. IDT's Institute Fellows are Industry Experts that share their thoughts, opinions and real-life experiences about the transition from the Industrial Era to the Digital Era. The Digital Era brings fundamental shifts to the very fabric of life - how companies are structured, which companies continue to.
Sep 2023 - Present
Associate Vice President, It Service Management
Reporting directly to the CIO, was charged with establishing the Service Management Office (SMO) with primary focus on transforming the IT culture to be more customer centric for this IT service provider and supporter of Montefiore Medicine. Facilitated service management and thought leadership across the IT organization to drive customer satisfaction.
Jul 2017 - Mar 2024
Sr. Director, It Service Management
Hired to start service management office. Build grass roots movements around central service desk, process engineering and center of excellence around metrics. Beginning of building large vertical within technology. Oversaw 25 people. Building foundational elements for Montefiore across multiple campuses. Empowered the service desk and drove first contact.
May 2014 - Jun 2017
Sr Director, Technical Services
Hired to establish a center of excellence around problem and crisis management for the global fintech leader who provides communications, technology, data, and analytics solutions. Oversaw Network Operations, Server Operations, and Unified Communications Services over a 24x7, six data center hub with locations in New York, New Jersey, and India. Aligned.
2012 - 2014
~2 yrs
Ceo And President
The Nile C&G, Llc (A Specialty Cuisine Restaurant)
Apr 2008 - Apr 2012
Director, Support Services
DIRECTOR OF SUPPORT SERVICES, 2009 – 2012Evolved newly merged entities (HIP and GHI) into a centrally supported Emblem Health Technology team with common processes, metrics, and an eye on service excellence for NY’s leading neighborhood non-profit health care company. Oversaw a world-wide data center 50-member operations team comprised of IT Support Desk.
2002 - 2012
~10 yrs
Hdi Nyc Chapter Officer
Organized achievement events and recognition opporutnities such as AOY (Analyst of the Year), National Customer Service Week, Mentorship, etc.
2002 - 2008
~6 yrs
Systems Engineer
Supported technical and sales staff, formulated strategy, managed software solution design and requirements gathering, and assessed client concerns. Boosted Enterprise Management tool as well as Sales of Service Desk by 25%.
Apr 1999 - Aug 2002
It Operations Manager
Played an integral role in leading Data Center operations through system management, quality service, and IT support. Managed patch panels, user accounts, and application support functions.
1993 - 1999
~6 yrs
2 education records
Nora Osman education
Global Cxo
Wharton Executive Education
Bachelors Of Science, Business Management
Stony Brook University
FAQ
Frequently asked questions about Nora Osman
Quick answers generated from the profile data available on this page.
What company does Nora Osman work for?
Nora Osman works for Norvana.
What is Nora Osman's role at Norvana?
Nora Osman is listed as CEO at Norvana.
What is Nora Osman's email address?
AeroLeads has found 1 work email signal at @montefiore.org for Nora Osman at Norvana.
What is Nora Osman's phone number?
AeroLeads has found 5 phone signal(s) with area code 914, 718 for Nora Osman at Norvana.
Where is Nora Osman based?
Nora Osman is based in New York City Metropolitan Area, United States, United States while working with Norvana.
What companies has Nora Osman worked for?
Nora Osman has worked for Norvana, Institute For Digital Transformation, Montefiore Health System, Broadridge Financial Solutions, and The Nile C&G, Llc (A Specialty Cuisine Restaurant).
How can I contact Nora Osman?
You can use AeroLeads to view verified contact signals for Nora Osman at Norvana, including work email, phone, and LinkedIn data when available.
What schools did Nora Osman attend?
Nora Osman holds Global Cxo from Wharton Executive Education.
What skills is Nora Osman known for?
Nora Osman is listed with skills including Management, Data Center, Leadership, Change Management, It Service Management, Strategy, Project Management, and Information Technology.
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