• Day to day project management of multiple accounts and support in research, planning, and new business activities.• Participate in conceptualizing graphic design deliverables, packaging for events, brand activation campaigns, roadshows, and brand consulting projects.• Effectively manage all aspects of client, internal/external communications, and end-to-end deliverables.• Prepare proposals, cost estimations, timelines, and case studies.• Translate/Write… Show more • Day to day project management of multiple accounts and support in research, planning, and new business activities.• Participate in conceptualizing graphic design deliverables, packaging for events, brand activation campaigns, roadshows, and brand consulting projects.• Effectively manage all aspects of client, internal/external communications, and end-to-end deliverables.• Prepare proposals, cost estimations, timelines, and case studies.• Translate/Write effective creative and production briefs to ensure successful deliverables. Show less

- Work with the Live Ops team to support B2B and B2C operations in Singapore and Hong Kong. - Answering customers on various support channels (e.g. phone, email, live chats).- Setting up and optimizing Caterspot's customer service standards and processes.- Putting in place and maintaining good reporting on logistics and vendor operations KPI’s.- Managing escalations from the Live Ops team related to own logistics and vendor operations.- Supervising the day to day work of… Show more - Work with the Live Ops team to support B2B and B2C operations in Singapore and Hong Kong. - Answering customers on various support channels (e.g. phone, email, live chats).- Setting up and optimizing Caterspot's customer service standards and processes.- Putting in place and maintaining good reporting on logistics and vendor operations KPI’s.- Managing escalations from the Live Ops team related to own logistics and vendor operations.- Supervising the day to day work of operations interns.- Engaging and maintaining relationships with Caterspot's core customers. Show less

- Support B2C operations for one yuan shopping mall in Shanghai.- Act as the primary point of contact for online customers,answering live chat and email enquiries, resolving complaints and processing orders in an efficient and timely manner.- Develop in-depth knowledge of the products and assist users to navigate the platform.- Manage product descriptions and product’s content.- Assist in product editing (Photoshop).- Process sales orders and ensure timely delivery to… Show more - Support B2C operations for one yuan shopping mall in Shanghai.- Act as the primary point of contact for online customers,answering live chat and email enquiries, resolving complaints and processing orders in an efficient and timely manner.- Develop in-depth knowledge of the products and assist users to navigate the platform.- Manage product descriptions and product’s content.- Assist in product editing (Photoshop).- Process sales orders and ensure timely delivery to customers.- Assist in post-sales service including tracking of customer's shipment and replenish programmes.- Build sustainable relationships and trust with users accounts.- Perform other ad-hoc duties like webpage design. Show less