Nora West Email and Phone Number

• Coordinated all support and operational activities within AutoTrader.com’s Carspot Operations team.• Tracked and recorded performance metrics for individual, team, and departmental goals.• Analyzed data and suggested departmental improvements.• Monitored Sales Order workflow and design processes to maximize efficiency.• Tracked product and Request workflow throughout the order fulfillment cycle• Collaborated with Sales and Desktop Support on fulfilling product shipments, including recording and publishing item tracking numbers.• Monitored various 3rd party inventory sources.• Daily responsibilities include ensuring that the daily tasks for the Dealer Analyst are performed in a timely manner a making sure that team, as well as keeping team focused on all other related responsibilities. • Manage receipt and processing of Faxination Queue, which aides in the problem resolution of the cancellation emails. • Conduct research related to customer complaints, which includes account issues, inventory sites and other dealer products.• Manage process of properly dissolving dealer accounts and responsible for accurate reporting and escalation to Inventory department for final approval.• Act as liaison between Dealer Concierge, Regional Retention Specialist, Billing and Management.

• Responsible for sourcing, identifying and selecting the correct items for our customers, along with the best pricing. • Provided feedback, coached and trained the business development managers, district sales managers and business development associate teams. • Processed bids from $75,000 to over $1,000,000 in sales. • Worked with NJPA, a Staples start-up program that focused on education and government accounts, to manage accounts established by sales team and was responsible for all customers’ interaction.

• Initial position as Customer Service Representative was to process purchase orders for the US Army, Navy and Marine Corps. This included special drop shipped items from warehouse or different vendors that had special pricing. This was a government department and only one person managed all processes associated with the job• Report Generation – Utilized Access, Excel and Lotus Notes to generate reports related to vendor management, customer back orders and pricing along with call tags and drop shipped items. Set up new accounts for Contract and Commercial customers. • Subject Matter Expert – Partnered with different vendors (i.e. SP Richards, United) to fine items that was no longer in ABC catalog. Also contacted special vendors to fine items that were discontinuing that had to be priced special. Our items were special wood products things for Daycare Center.• Process Re-engineering – Created and implemented new strategy that helped customers in International countries have improved transaction experience throughout the order/delivery process.