Norbert Drews Email & Phone Number

Berlin, Berlin, De

Lead and develop teams of dedicated professionals (150 internal + external FTE) in order to deliver best-in-class global banking operations across: Payment & SWIFT operations, Card management, Credit/Dunning & Collections, Account & Customer Data, Claims, Insolvencies and Mail distribution.In charge of the Banking Operations Excellence team focused on automation, improving process efficiency and scalability for existing and new markets, reporting and quality controls.

Berlin, Berlin, De

Berlin, Berlin, De

Building a team from scratch and roll-out of a MaRisk/EBA compliant standard partner governance, incl. governance structure, SLAs and KPIs, service delivery oversight and audit/risk follow-up.Operational Outsourcing/Partner management covering 3 different business lines (Customer Service, Banking Operations and AFC Operations), 10 external vendors, thereof six material outsourcings, incl. three major BPO partner of N26. Special tasks and project assignments, e.g. Implementation of BPO partner in the area of AFC Ops (AML) and conduct of standard RfP process in the areas of BankOps and CS.

Zürich, Zürich, Ch

Zürich, Zürich, Ch

Frankfurt Am Main, Hessen, De

In December 2018, Dexia Kommunalbank was sold to Landesbank Hessen-Thueringen (Helaba). Therefore and in parallel to my ongoing function as head of Backoffice, I was team lead of the sub-project to migrate all financial transactions in full into the IT-systems of Helaba.

Bruxelles, Paris, Be

Bruxelles, Paris, Be

Bruxelles, Paris, Be

Traineeprogramm bei der Landesbank Berlin AG Corporate Center Organisation mit mehrmonatigen Stationen in den Abteilungen: - Anwendungs- und Systembetreuung Retail - IT-Einkauf / Internes Bestellwesen - Prozessoptimierung / Betriebsorganisation - Regelwerke / Prozessdokumentation Sowie mehrwöchige Durchläufe in den Stabsabteilungen der operativen Bereiche: - Privatkunden - Firmenkunden - Kapitalmarktgeschäft Kennen lernen der wesentlichen Prozessabläufe, Organisationsstrukturen und Anwendungslandschaft einer regionalen Landesbank mit starken Retailaktivitäten (Berliner Sparkasse); Mitarbeit in diversen bereichsübergreifenden Projekten und Verknüpfung fachlicher Anforderungen mit technischen Umsetzungsmöglichkeiten unter Berücksichtigung externer Dienstleister

New York, Ny, Us

Private Client Group, Wealth Management Advisory

Master Of Business Administration - Mba

Certified Credit Risk Manager

Certified Project Manager (In Cooperation With Haufe Institut)

Diplom-Wirtschaftsingenieur (Fh), Wirtschaftswissenschaften, Ingenieurwesen, Controlling, Organisation

Bank Clerk (Bankkaufmann)