Norbert Halmi Email & Phone Number

Cluj-Napoca, Cj, Ro

Cluj-Napoca Metropolitan Area

Managing and ensuring team member performance and job satisfaction.Ensuring the good and professional collaboration and alignment between Application Specialists, Sales and Robot SpecialistsActing as a UVD Robot Specialist, providing technical service to UVD Robot customers remotely and on-site as required.Managing the day-to-day activities and alignment of the RoW UVD Robot Specialist team.Coaching the team UVD Robot Specialists in succeeding within their areas of responsibility.Developing team strengths and improving weaknesses, while creating a pleasant working environment.Identifying team goals with VP Customer Service and evaluating/reporting the progresses.Motivating and resolving conflicts within the team.Organizing team initiatives to reach all the targeted goals.Contributing to the growth of the Customer Service department through a successful team.Conducting monthly conversations with Robot Specialists.

Cluj-Napoca Metropolitan Area

Providing supervision and support to installations, either done directly by Blue Ocean Robotics or by distributors.Installations, maintenance, repairs and other on-site technical services too at customer locations i.e. hospitals, pharma, offices, exhibition centers, schools and various other healthcare and non-healthcare environments.Telephone, e-mail and chat support to users, customers and distributorsTemporary robot installations at exhibitions, events and demonstrationsCreation and communication of best practice descriptions, maintenance manuals, guides and other user-facing documentation.Facilitation of training to distributors engineering and service teams both on-site and at HQ.Delivering technical feed-back from robot installations to the product development teamServices are to be carried out in the following countries: Eastern Europe, primarilyRoumania, Hungary and on ad hoc basis Western Europe, UK and Middle East

Romania

Cluj County, Romania

Cluj County, Romania

Cluj County, Romania

Responsible for business development from operations perspective for his/her customers. For this, I will identify and suggest actions, and ensure they are properly applied in accordance to top management decisionsAct as escalation point from operations for his/her customers both internal and externalescalate further issues that can’t resolveReview and report periodically on the projects status and overall cooperation with customers, and decide any actions needed towards customer satisfactionEnsure agreed/appropriate operation processes are in placeBring a level of innovation in the cooperation with the customerPre-sale – review/advice on operations part of proposals for existing/potential customersResourcing – responsible for staffing project teams considering the strategic approach for customersResource manager of personnel working on his/her customersProvide support for management roles in his/her delivery unitActs proactively on specific tasks delegated to him/her by top management

Cluj Napoca

Act as a first point of contact in HR for enquiries from both internal and external customers Provide a seamless administrative service to the country / divisional client group within the SSO scope.(Includes data entry, correspondence, filing) Enter data for payroll and time & attendance into the relevant systems according to predefined processes Operate within team SLAs for quality, accuracy and turnaround time. Provide data/workload information to team-leader on a weekly basis and as requested.  Use and develop expertise in the full range of tools and technology required to perform the role Provide a professional and friendly service at all times to peers in the DACH regionDevelop an effective working relationship with the client group and related departments across the business toensure a streamlined service is provided to the customer. Continually look at ways of improving process and procedures within the HR function to improve the level ofsupport provided to the customer.Suggest and follow through on process improvements

Cluj Napoca

Updates the customers’ accounts detailsPrepares credit notes and transfers payments requestedProvides timely updates of outstanding collection per companyCollects the aged debt of the assigned portfolio by providing also customer satisfactionMaximizes cash flow by minimizing bad debt by ensuring invoices are paid in full and in accordance with the agreed payment termsSuspends due to non-/ late paymentsJoins the team in working the assigned poolAssesses accounts in order to release the blocked ordersContacts the customers in order to obtain the necessary information requested for the risk assessment decisionActs as Deputy Team Leader for OperationsMakes sure all records are accurateReaches targets and deadlines given by the team leaderAssists team members whenever they need advice/ help in solving client enquiriesOffers technical support for PAsReinforces communication within team leaders and PAsEnsures fluency of activity in the absence of team leadersProvides support to team leaders and offer advice on process related issuesAddresses escalated queries from the PAsAssists TLs in process improvementsManages the technical process related to his/ her line of activity Monitors the implementation of both existing and new company procedures