Orchestrating the Service Delivery focus areas in the data intelligence hub of T-Systems Digital Intelligence and Digital Solutions Portfolio Unit

Managing the OTC International Customers and Squad with E2E resposibility for Contract Life Cycle Management. Driving the business forward according to the target KPIs , Revenue, EBIT, Order Entry and Customer Experience.

SDM in OTC Managed Services.

Leading the plasma service center, responsible for managing staff/ plasma service operation and production.

Managing the German Top Customers and GMA Accounts in terms of Delivery along the KPIs and SLAs. Managing Client escalations at C-level.Meeting and Negotiate with Clients face to face in GermanyResponsible for near and offshoring Transition Projects> Accountable, Responsible and Consulted function.Consulted Functions in Bid Management, Automation, Robotics and Service Improvement Related ActivitiesManaging and Coaching PeopleSPOC to the Country Client Director in GermanyMember of the german Management E. Board

Managing the German Delivery Management Team and supporting the operation as the strategy and business objectives in BT GS.Tasks and Activities:-To own the customer relationship through a team of Team Members. •To demonstrate good knowledge of BT products and processes within own product areas. •To build and maintain internal relationships across own organisation, and where appropriate, the wider unit.•May act as the first and second escalation point for customer or internal issues. •To demonstrate awareness of BT’s strategy and good knowledge of unit strategy.•To coach Team Members on processes and procedures for own products and ensure compliance targets are met for own team. •To meet all people related targets. •To communicate operational plans as it applies to the team, to manage work volumes within the team and report on productivity and other measures as required.

Responsible for ensuring the SLA and OLA in operation solutions and SPOC for all service chains dedicated for NSN and Back Up Function for Continental

•End to end responsibility of delivering complex infrastructure products and services in the EMEA region for BT customers•Ensure on-time delivery, keep customer informed•Coordinate with virtual teams and suppliers, driving actions and implementation •Single point of contact for the end customer•Manage orders in BT workflow systems•Ensure correct inventory is maintained•Proactive jeopardy management and delivery against target lead times, manage escalations•Coordinate installation activities on the end-customer sites

supporting several technical HW and SW Products ( 3d Connection SW, Mastervolt, Egardia, Sony, Lenco etc) in 3 languages.

2nd line Provisioner for VoIP products. Used Hi Path technologies by Unify/Siemens, Cisco Call Manager, SIP Trunking, MPLS, WAN, LAN etc..