1. Deliver excellent customer service and maintain a high standard of customer management, at all times2. Fulfil all reasonable requests from guests, to ensure their comfort, satisfaction and safety3. Ensure that our hotels are operated safely, at all times4. Undertake overnight responsibility for reception, checking guests in and out, taking reservations and dealing with all telephone enquiries5. Maintain knowledge of all company promotions and hotel pricing, to provide information to guests, on request6. Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services; be accountable for guests’ safety and comfort7. Complete security checks at hourly intervals throughout the night8. Complete manager’s log book and maintain accurate records of all fire safety checks carried out during the shift9. Undertake additional administration duties, as requested by either the hotel manager or the pub manager10. Adhere to company policy for reporting accidents and incidents12. Maintain personal knowledge by completing in-house training, attending courses and completing workbooks13. Always adhere to all company policies and procedures and licensing laws14. Be involved and contribute at team meetings15. Carry out instructions given by the management team and head office