Norbert O. Email & Phone Number

Budapest, Hu

• Mitigate the needs of an expanding company, creating new positions where and when necessary, assisting with product development, and upgrading guest programs• Coordinate complex scheduling for Budapest hospitality services, ensuring the optimum number of employees are present when required to prevent any major mishaps in service and/or quality• Cooperate with outside suppliers (hosts, airport, and Viking hotel partners) to maximize quality of hospitality service and to ensure those partners maintain Viking’s high standards• Facilitate all corrispondence between local staff and upper management, handling most issues locally, thereby easing the workload of the head operations office• Recruit, train, and supervise team members, providing excellent quality of service with a local team of hand-picked, skilled hosts

• Helped to establish pre- and post-cruise extensions, which expanded choices for customers and significantly increased company revenue• Created an enriched guest experience by familiarizing myself with guest itineraries, their cultures, and preferences• Monitored and developed guested services, allowing for more opportunities to further personalize guests' experiences• Coordinated among ship, hotel staff, and management by establishing new and simple communication procedures• Examined the timing, itineraries, and needs of local guides to better all services in order to earn higher ratings on social media and in-house questionnaires

Elbe, Main, Rhine, Mosel Rivers

• Increased guest experience while on board• Ensured all program elements were executed according to company policy guidelines• Built more personal connections with guests, organizing walking tours and delivering lectures• Supported guests during excursions by giving information and assistance, as well as leading long-haul tours and transfers

Europe

• Led European 7-to-14-day tours, primarily for North-American groups of various ages• Organized scheduling for all guest programs, making certain plans continued smoothly and without delay• Reported service quality of suppliers in order to improve all tour itinerary components across Western, Southern, and Eastern Europe

Siena Area, Italy

Osho Miasto is a center for spiritual growth and meditation• Facilitated group meditations, gently guiding participants into a deeper meditative state, as well as answering any of their questions and concerns• Assisted therapists in their work with groups, arranging all particulars that added value and comfort to the spiritual experience of guests, focusing on awareness and empathy

Venice, Italy

As an intern at one of the most visited museums of Venice I had the chance to improve my skills in the fields of customer service, art education and museum guiding.I have made good use of my Venetian sojourn by visiting almost every single church and museum of the Serenissima!

Master Of Arts (M.A.), Art History, Criticism And Conservation

I won lots of scholarships to Italy.

Master Of Arts (M.A.), Italian Language And Literature