Operative interface between Service Delivery Management, Customer, and technical delivery Units.Incident, Change and Problem managementPlaning, controling and take responsibility for application-based request fulfilment.Coordinates change approval in face of all Change Advisory Boards if neededBudget Planning (trainings, assets, infrastructure, events)Supporting colleagues in collaboration with the technical Leaders.Develop the Team, support the carrier pathesPlanning (trainings, assets, infrastructure, events)Resource managementBudget planing

Leading people development: planning employees’ career path, enabling the team to be future proofBudget Planning (trainings, assets, infrastructure, events)Resource managementSupporting colleagues in collaboration with the Service Owners internationally

Implementation of the Deutsche Telekom strategy in HungaryResource managementFinancial and organizational responsibility for the delivery unit (8 teams, 150 employees, 4 locations) Stakeholder managementInternational standardization of Hardware’s and Software’sInduction of the Operation System and Software in the Hungarian area used by the concernOperational and cooperational responsibility in different areas: Mobility and File Services, Exchange, Software Engineering and Distribution, Test and AutomationPreparing the Business for lockdown (pandemic) Ad Hoc Decisions, New Processes, Assets, Information flow. Remote work

Setting up the Testing and the Engineering TeamBusiness Applications responsibilitySkill management (Re- & Upskilling)Budget management internationallyProject management (eg. Win10 rollout companywide, implementation of end-to-end responsibility)Supporting Deutsche Telekom-wide reorganization change to agile mindset

on behalf of COC AG

rollout post-processing