With over 18 years of experience in the logistics industry, I am a Global Customer Manager at DHL Global Forwarding, focusing on the technology sector. I manage and develop strategic relationships with global and regional customers, delivering customized solutions and value-added services. I also lead and coordinate cross-functional teams across sales, operations, finance, and IT to ensure customer satisfaction and retention. My core competencies include customer relationship management (CRM), sales and marketing, business development, contract negotiation, and project management. I am passionate about the logistics industry and its impact on global trade and innovation. I enjoy working with diverse and dynamic customers and colleagues, and I strive to create a positive and collaborative work environment. My goal is to contribute to the success and growth of DHL Global Forwarding and its customers, while continuously learning and developing my skills and expertise.