Norbert Toth

Norbert Toth Email and Phone Number

Customer Service Supervisor at CAKES TODAY @ CAKES TODAY
northampton, northamptonshire, united kingdom
Norbert Toth's Location
London Area, United Kingdom, United Kingdom
About Norbert Toth

In the last five years I have worked both for big international companies with structured frameworks and also currently for a relatively small one where I am able to take part in the ground work and I am able to work more closely with the owners of the business. Both experience has been very beneficial for me, and I'm especially proud that Cakes Today not only turned profitable in the last 12 months, but our customer ratings and feedbacks have gone up significantly and our advisers are more knowledgeable, helpful and quick in resolving issues. Currently I am looking to make the next big step in my career.

Norbert Toth's Current Company Details
CAKES TODAY

Cakes Today

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Customer Service Supervisor at CAKES TODAY
northampton, northamptonshire, united kingdom
Employees:
3
Norbert Toth Work Experience Details
  • Cakes Today
    Customer Service Team Leader
    Cakes Today Nov 2014 - Present
    London, United Kingdom
    -Managing the call centre, arising issues and escalated complaints on shift -Improving customer service experience with one on one coaching sessions -Developing training and performance appraisal system for the call centre -Improving sales within the team with best practices
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  • Starbucks
    Product Manager
    Starbucks Jun 2013 - Oct 2014
    - Completes store operational requirements by scheduling and assigning employees; following up on work results.- Ensures availability of merchandise and services by maintaining inventories- Providing training and accessible information for baristas to maintain high quality of product preparation
    View
  • T-Mobile
    Call Center Representative
    T-Mobile Jul 2010 - Jun 2013
    Hungary Budapest
    - Listening to customers’ questions and concerns, and provide solution- Providing information about products and services- Maintaining professionalism while handling complaints- Handling complex systems to best serve customer interest
    View

Norbert Toth Skills

Time Management Customer Service Supervisory Skills Training Management Call Center Development Marketing Strategy Videography Editing Video Editing

Norbert Toth Education Details

Frequently Asked Questions about Norbert Toth

What company does Norbert Toth work for?

Norbert Toth works for Cakes Today

What is Norbert Toth's role at the current company?

Norbert Toth's current role is Customer Service Supervisor at CAKES TODAY.

What schools did Norbert Toth attend?

Norbert Toth attended The Open University, Birkbeck, University Of London.

What skills is Norbert Toth known for?

Norbert Toth has skills like Time Management, Customer Service, Supervisory Skills, Training Management, Call Center Development, Marketing Strategy, Videography, Editing, Video Editing.

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