Norbert Éberling Email and Phone Number
Norbert Éberling personal email
- Valid
As a Front Office Manager at Outrigger Hospitality Group, I manage the front office and club lounge operations of a 146-key beach resort in Thailand. I am responsible for creating a lasting guest experience, analyzing guest feedback, and creating a safe environment for the team to run smooth and effective operations. I was chosen as Manager of the Quarter for the second quarter of 2023 by higher management for achieving high guest satisfaction scores and improving operational efficiency.I have over five years of proven background in the rooms division department in the hotel industry, with experience in Accor Hotels in Europe and five-star beach resorts in Thailand. I hold a degree in International Relations Expert from Milton Friedman University, and I have completed multiple certifications in teaching English, guest experience fundamentals, and body language for leaders. I am fluent in English and able to converse in Thai. I am inspired by the upcoming and present potential and opportunities of cloud-based hotel technologies and AI in the industry, and I aspire to learn and grow as a hospitality professional.
Mövenpick Hotel Budapest Centre
View- Website:
- movenpickbudapestcentre.com
- Employees:
- 13
-
Front Office ManagerMövenpick Hotel Budapest CentreBudapest, Hu
-
Front Office ManagerOutrigger Hospitality Group Aug 2022 - PresentKo Samui, Surat Thani, ThailandManaging the Front Office and Club Lounge operations of a 146 key beach resort.Manager of the Quarter Q2, 2023 -
Front Office Manager (Pre-Opening)Outrigger Hospitality Group May 2022 - Aug 2022Ko Samui, Surat Thani, ThailandColonial Thai style resort with 146 guest rooms and suites including interconnecting and family suites, an all day dining and a beach front family beach club restaurant, activity and kids club facilities.Responsible for setting up the front office operations, including SOPs, hiring manpower, and cooperating with General Manager to ensure all guest service areas are up to company standards
-
Father, Husband And Online English CoachHome Jan 2021 - Apr 2022Ko Samui, Surat Thani, Thailand
-
Front Office LeaderAccor Nov 2018 - Dec 2020Budapest, Budapest, Hungary• Reported directly to the Rooms Division Manager as Front Office Leader, filling the function of a Front Office Manager managing a team of 12 associates in the Accor MGallery Collection in Budapest. (80 key city hotel)• Acted as substitute in the absence of the Rooms Division Manager• Enhanced and analyzed the online reputation of the hotel, by actively responding to online reviews besides engaging and building trust-based relationships with guests.• Accor storytelling day award winner• Supervised and performed Night Audit tasks for accurate accounting of the Front Office Operation -
Group Guest Relations ManagerMuang Samui Group Apr 2017 - Nov 2018Ko Samui, Surat Thani, Thailand• Managed, directed, and supervised the Guest Relations operation of two (53 and 79 rooms) five-star Beach Resorts, reporting directly to the Group Resort Manager• Increased the average room rate by 3-5% by creating a recognition program for guests, resulting in enhanced direct bookings.• Liaised directly with Sales and Reservation departments enhancing direct reservations and returning guests volume• Handled all customer requests and feedback; including the response of online reviews, analytics, and planning; enhancing high-level guest satisfaction rate• Managed to improve the Resort’s TripAdvisor ranking by implementing the necessary changes, from 46th to 24th place within 1,5 years.
-
Recreation And Guest Relations ManagerMelati Beach Resort And Spa Feb 2016 - Apr 2017Ko Samui, Surat Thani, Thailand• Directed the Recreation team ensuring smooth operation of the Fitness Center, Kids Club, daily sport & leisure activities, and excursions, reporting directly to the Hotel Manager• Ensured that the international security rules and regulations are practiced at the hotel premises, with a main focus on the Swimming Pools and Fitness Centre areas.• Started private boat trips with direct beachfront pickups from the resort -
English Coach For OperationsMelati Beach Resort & Spa Mar 2015 - Feb 2016Ko Samui, Surat Thani, Thailand• Ensured the Development of employees by applying a high standard level of spoken English.• Supported all Guest Service departments by observing and reviewing the level of English used ensuring smooth operation. • Actively participated in operational tasks to improve guest satisfaction
Norbert Éberling Skills
Norbert Éberling Education Details
-
Milton Friedman UniversityBusiness/Managerial Economics -
The Visions Tefl Learning SchoolTeaching English As A Second Or Foreign Language/Esl Language Instructor
-
Studio Italia - Italian Language CoursesEconomics
Frequently Asked Questions about Norbert Éberling
What company does Norbert Éberling work for?
Norbert Éberling works for Mövenpick Hotel Budapest Centre
What is Norbert Éberling's role at the current company?
Norbert Éberling's current role is Front Office Manager.
What is Norbert Éberling's email address?
Norbert Éberling's email address is wp****@****ail.com
What schools did Norbert Éberling attend?
Norbert Éberling attended Milton Friedman University, The Visions Tefl Learning School, Studio Italia - Italian Language Courses.
What are some of Norbert Éberling's interests?
Norbert Éberling has interest in Economic Empowerment, Education, Environment, Animal Welfare, Health.
What skills is Norbert Éberling known for?
Norbert Éberling has skills like Teamwork, English, Problem Solving, Accounts Payable, Accounting, Management, Time Management, Sap, Financial Analysis, Finance, Communication, Flexibility.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial