Norbert Éberling Email & Phone Number
Who is Norbert Éberling? Overview
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Norbert Éberling is listed as Front Office Manager at Mövenpick Hotel Budapest Centre, a with 13 employees, based in Ko Samui, Surat Thani, Thailand. AeroLeads shows a matched LinkedIn profile for Norbert Éberling.
Norbert Éberling previously worked as Front Office Manager at Outrigger Hospitality Group and Front Office Manager (Pre-Opening) at Outrigger Hospitality Group. Norbert Éberling holds International Relations Expert, Business/Managerial Economics from Milton Friedman University.
Email format at Mövenpick Hotel Budapest Centre
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About Norbert Éberling
As a Front Office Manager at Outrigger Hospitality Group, I manage the front office and club lounge operations of a 146-key beach resort in Thailand. I am responsible for creating a lasting guest experience, analyzing guest feedback, and creating a safe environment for the team to run smooth and effective operations. I was chosen as Manager of the Quarter for the second quarter of 2023 by higher management for achieving high guest satisfaction scores and improving operational efficiency.I have over five years of proven background in the rooms division department in the hotel industry, with experience in Accor Hotels in Europe and five-star beach resorts in Thailand. I hold a degree in International Relations Expert from Milton Friedman University, and I have completed multiple certifications in teaching English, guest experience fundamentals, and body language for leaders. I am fluent in English and able to converse in Thai. I am inspired by the upcoming and present potential and opportunities of cloud-based hotel technologies and AI in the industry, and I aspire to learn and grow as a hospitality professional.
Listed skills include Teamwork, English, Problem Solving, Accounts Payable, and 19 others.
Norbert Éberling's current company
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Norbert Éberling work experience
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Front Office Manager
CurrentManaging the Front Office and Club Lounge operations of a 146 key beach resort.Manager of the Quarter Q2, 2023
Front Office Manager (Pre-Opening)
Colonial Thai style resort with 146 guest rooms and suites including interconnecting and family suites, an all day dining and a beach front family beach club restaurant, activity and kids club facilities.Responsible for setting up the front office operations, including SOPs, hiring manpower, and cooperating with General Manager to ensure all guest service areas are up to company standards
Father, Husband And Online English Coach
Front Office Leader
• Reported directly to the Rooms Division Manager as Front Office Leader, filling the function of a Front Office Manager managing a team of 12 associates in the Accor MGallery Collection in Budapest. (80 key city hotel)• Acted as substitute in the absence of the Rooms Division Manager• Enhanced and analyzed the online reputation of the hotel, by actively responding to online reviews besides engaging and building trust-based relationships with guests.• Accor storytelling day award winner• Supervised and performed Night Audit tasks for accurate accounting of the Front Office Operation
Group Guest Relations Manager
• Managed, directed, and supervised the Guest Relations operation of two (53 and 79 rooms) five-star Beach Resorts, reporting directly to the Group Resort Manager• Increased the average room rate by 3-5% by creating a recognition program for guests, resulting in enhanced direct bookings.• Liaised directly with Sales and Reservation departments enhancing direct reservations and returning guests volume• Handled all customer requests and feedback; including the response of online reviews, analytics, and planning; enhancing high-level guest satisfaction rate• Managed to improve the Resort’s TripAdvisor ranking by implementing the necessary changes, from 46th to 24th place within 1,5 years.
Recreation And Guest Relations Manager
• Directed the Recreation team ensuring smooth operation of the Fitness Center, Kids Club, daily sport & leisure activities, and excursions, reporting directly to the Hotel Manager• Ensured that the international security rules and regulations are practiced at the hotel premises, with a main focus on the Swimming Pools and Fitness Centre areas.• Started private boat trips with direct beachfront pickups from the resort
English Coach For Operations
• Ensured the Development of employees by applying a high standard level of spoken English.• Supported all Guest Service departments by observing and reviewing the level of English used ensuring smooth operation. • Actively participated in operational tasks to improve guest satisfaction
Norbert Éberling education
International Relations Expert, Business/Managerial Economics
120 Hours Tefl And Thai Culture Course, Teaching English As A Second Or Foreign Language/Esl Language Instructor
Intermediate Business Level Language Diploma, Economics
Frequently asked questions about Norbert Éberling
Quick answers generated from the profile data available on this page.
What company does Norbert Éberling work for?
Norbert Éberling works for Mövenpick Hotel Budapest Centre.
What is Norbert Éberling's role at Mövenpick Hotel Budapest Centre?
Norbert Éberling is listed as Front Office Manager at Mövenpick Hotel Budapest Centre.
Where is Norbert Éberling based?
Norbert Éberling is based in Ko Samui, Surat Thani, Thailand while working with Mövenpick Hotel Budapest Centre.
What companies has Norbert Éberling worked for?
Norbert Éberling has worked for Mövenpick Hotel Budapest Centre, Outrigger Hospitality Group, Home, Accor, and Muang Samui Group.
How can I contact Norbert Éberling?
You can use AeroLeads to view verified contact signals for Norbert Éberling at Mövenpick Hotel Budapest Centre, including work email, phone, and LinkedIn data when available.
What schools did Norbert Éberling attend?
Norbert Éberling holds International Relations Expert, Business/Managerial Economics from Milton Friedman University.
What skills is Norbert Éberling known for?
Norbert Éberling is listed with skills including Teamwork, English, Problem Solving, Accounts Payable, Accounting, Management, Time Management, and Sap.
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