Aka Norbert Amian Email & Phone Number

Saint-Hyacinthe, Quebec, Canada

Provide technical support depending on the incident or service request; Manage incidents and employee service requests through our ticketing system C2; Resolve employee issues on site and remotely - SCREEN CONNECT; Document all interventions and solutions to incidents - C2; Follow up with users to ensure the resolution of the ticket matches theexpectations; Management, installation and repair of computer and electronic equipment of the company(workstations, printers, RF scanners, cell phones, etc.); Maintain the inventory of equipment, software and licenses while ensuring thatreplacement inventory; - LANSWEEPER Installation, updates and configuration of software and operating systems - INTUNE; Advise your manager and make recommendations for the purchase of equipment or software; Collaborate in any other activity deemed necessary to achieve the objectives of the organization.

Saint-Hyacinthe

Technical support and implementation of server implementation projects for 03 Clients (domain controller and database manager) under Windows Server 2016 and SQL Server 2014 with the following roles & services: Active Directory, DNS, DHCP, Hyper V , …etc.

Abidjan, Côte D’Ivoire

Member of the project team of the transition to virtualization on behalf of IRES subsidiary of the BOLUDA GroupIn charge of on-site technical support for the effective implementation of the IT infrastructure (IRES)Management of the resolution of technical incidents at AFRISOFTSResponsible for monitoring the successful completion of customer services (around twenty custmers)Stock and IT purchasing managerServer administrator : Windows server 2008 R2 / 2012 R2 / 2016 / 2019 and user support

Abidjan, Côte D’Ivoire

Member of the team responsible for carrying out technical interventions as part of preventive and corrective maintenance for customers and user support (example: Presidency of the republic)Responsible for managing calls for tenders : IT equipement example: Delivery of more than a hundred PCs and printers worthe more than five hundred million francs ( 500 000 000 FCFA) to the independent Electoral Commission of Ivory Coast

Abidjan, Côte D’Ivoire

Member of the project team for the implementation of the <> software for the management of technical interventions and stockIn charge of training users on the <> management software packageHead of the IT park in charge of preventive and curative maintenance and user support

Higher Technician'S Certificate Bac+2, In Business Informatics, Higher Technician'S Certificate Bac+2

Bac G2, Accounting, Bac G2