Norbert Hennrich Email & Phone Number

Elk Grove Village, Il, Us

Atlanta, Georgia, United States

I work across industries to ensure our Service department provides excellent customer service to our clients. I work closely with the sales and manufacturing departments to relay information about product and gain customer feedback. I lead our customer service efforts in daily communications with customers.

South Elgin, Illinois, United States

-Oversaw the sales and marketing teams.-Strengthened customer relationships through regular in-person visits, sharing of market/industry insights, and overseeing of the delivery process.-Optimized business growth through implementing a CRM system to streamline client tracking and communication.-Resolved client concerns regarding timing and delivery by overseeing the delivery process and minimizing disruptions.

Belvidere, Illinois, United States

-Achieved utility company rebates > $3M for ENTEC customers by developing utility company partnerships. -Achieved or exceeded annual savings benchmark year over year on all energy savings projects.-Served as the Subject Matter Expert for internal and external clients, providing technical support and answering client questions. -Managed customer relationships with on-the-spot conflict resolution. -Deepened partnerships with public utilities by serving as a liaison and capturing win/win opportunities.-Led research and outreach efforts using FOA data, to over 1,200 potential clients, producing valuable insights for reducing costs and jumpstarting conversations about improving efficiency.

Elgin, Illinois

-Coordinated the opening and establishment of a new Branch Office.-Pioneered business outreach and development in the new territory by offering ENTEC BAS services to 50+ mechanical contractors and 20+ engineering companies.-Organized over ten lunch & learn seminars at engineering companies leading to $500K of new projects in the first 6 months.

Peoria, Illinois Area

-Directed operations and sales functions of the Mechanical Service Team, which consisted of 40 employees and $10mm in annual revenue. -Eliminated customer churn by collaborating with the leadership team to develop a company culture code and institute the motto, “100% Responsibility Zero Excuses.”-Oversaw the development and implementation of a customer satisfaction survey, which revealed a 91% customer satisfaction rating.-Increased gross profit margin of the service department to 28.35% (goal was 27%), resulting in an increased company EBITDA and the first incentive pay out to the leadership team in three years.

Peoria, Illinois

-Increased sales per rep to an average of $1.5M by developing and implementing new standard operating procedures for the sales department, coaching and mentoring the reps, and allowing them to sell all products of the company.-Streamlined internal operations by combining independent sales reps into one team, resulting in 10% less cost of sales during the first 12 months.

Elgin, Il

-Established the first US subsidiary of a $700M global company that spanned 7 states in the Midwest.-Built the first service department with a revenue of $500K in the initial 18 months.-Achieved $5M of revenue at year ten, making up one third of the total $15M revenue of the entire North American Region.-Oversaw hiring, developing, and mentoring of staff, local HR duties, technical engineering support, and general operations. -Managed client relationships in key accounts, including health care, manufacturing, and OEM. -Improved storage and transportation procedures by developing inventory and logistics strategies.

Northbrook, Il

Created a presence for Weishaupt in the Midwest United States through direct sales, after-sales support, and spare parts. Introduced manufacturers reps, contractors, energy companies and end-users to the Weishaupt burner line by helping them understand the unique benefits.

Mannheim Area, Germany

Provided sales and technical support to 450 customers in my territory.Reached revenue goal and new customer engagement goal in first year.

Mannheim Area, Germany

Provided technical support to both, installing contractors and internal service technicians. Conducted regular ongoing theoretical combustion training as well as practical forced draft burner troubleshooting/ maintenance instruction.