Norbert H. Email & Phone Number

Poznań, Woj. Wielkopolskie, Polska

• Coordinating regular meetings with whole Project Management & Sales team;• Making procedures for Project Management team;• Verification of the quality of sent proposals, response times, projects progress, ticket queues, invoicing;• Delegating tasks to team members;

Poznań, Woj. Wielkopolskie, Polska

• Management of IT projects for the e-commerce industry;• Defining the scope of a project in cooperation with a Client;• Running of commercial negotiations;• Working with a technical team, planning, coordinating and supervising project tasks;• Working with a project team, planning activities, consulting on strategic activities for the client;• Change and risk management in a project;• Reporting on the progress of work and managing the project and commercial documentation;• Running of server-related projects for the biggest e-commerce brands in Poland;• Taking care of good relations and communication with Clients and proposing technical solutions.;

Poznań, Woj. Wielkopolskie, Polska

• accepting customers’ requests and forwarding them to the appropriate Administrators or solving the tickets that fall within an Operator’s authorization level• direct contact with customers via phone or email• diagnosing customers’ problems• monitoring the quality and status of the services provided to customers• updating, creating and supervising documentation• supporting System Administrators• ticket management

Bachelor'S Degree, Information Technology Project Management

English Philology