Norbert Kiam Maclang Email & Phone Number

Philippines

- Responsible for monitoring the security posture of multiple platforms.- Implement security policies, regulations, rules, and norms and make sure that the platforms are secured.- Conducts security assessments and evaluation.- Supervising both Blue and Red teams.

Global One Eastwood, Libis, Quezon City

· Perform all kinds of deployments, including but not limited to new build of sites and services, web configuration, site files, configuration changes, secret key update or removal, SQL queries, server scripts, SSL certificates, DNS changes, user creation or deletion, instance replacement or upgrade and cache clear· Attends all release meetings together with the technology leads· Creates deployment schedule & plan· Identify areas of improvements, in planning & process improvements related to infrastructure· Writing automation scripts, including but not limited to monitoring, repetitive tasks, backups, deployment automation and enhancements· Creating Splunk dashboards for alert and monitoring· Managing SSL certificates for new and existing secured sites· Creating new sites or services, including DB commissioning, web configuration, DNS setup and CDN configuration· Perform SQL queries· Managing Content Delivery Network configurations· Managing web configurations to all web services· Responsible for replacing instances for retirement· Managing DNS resource records of the client· Triage performance issues and system outages· Responsible on protecting and securing the infrastructure against attacks, including but not limited to DDOS attacks, brute force attacks, web crawlers, web poisoning and cache poisoning· Responsible on communicating name server changes to domain owners· Acts as the last line of support on troubleshooting system and network related problems· Provide on-call offsite technical support to clients, which includes communicating to external client technical support representative/s whenever necessary· Document solutions to incidents and problems encountered· Proactively monitor the over-all health of the client’s IT infrastructure, and all other systems within the scope of support of the digital video operations team· Coordinates IT-related problems and incidents with the proper technology group for faster resolution

Multinational Bancorporation Centre 6805, Ayala Avenue, Makati City

Deployed and worked as a consultant for Accenture Inc.

Madrigal Business Park, Alabang, Muntinlupa City

• Performs system package version upgrade and security update in all test and production environments.• Acts as the last line of support on troubleshooting system and network related problems.• Administers all IT related services including but not limited to DNS, DHCP, clusters, load balancers, databases, web servers, application servers, logging and auditing servers, hypervisors, access points, XMPP servers, monitoring servers, mail servers, SSL certificates, routers, switches, VPN, firewalls, Telco and ISP lines, IOS configurations and Linux based workstations.• Works with our technology partner on troubleshooting hardware or network problem which includes communicating with their technical support engineers whenever necessary.• Reports directly to the Senior VP for Engineering.• Attends daily meetings with the SVP for Engineering.• Coordinates IT-related problems and incidents with the proper technology group or co-senior IT engineer/s for faster resolution.• Writes automation scripts.• Documents solutions to incidents and problems encountered.• Performs application deploys in all test and production environments.• Provides 24/7 on-call technical support.• Monitors the over-all health of the organization's production and corporate IT infrastructure.

Makati, Philippines

• Helped the team develop an efficient IT service management workflow and process.• Provided on-call onsite/offsite enterprise-level technical support to both internal and external clients, which includes communicating to external client technical support representative/s whenever necessary.• Completed all requests for adds, moves and changes on network systems in a timely manner including but not limited to Routers, Switches, VPN concentrators, firewalls, Telco and ISP lines, IOS configurations, VOIP, Network Security and overall network health and protection.• Completed and maintained monthly backups for all network infrastructure equipment and systems.• Proactively monitor the over-all health of the company's IT infrastructure, and all other systems within the scope of support of the IT team, which may include systems and IT services deployed to client sites.• Ensured the accurate and timely preparation, processing, distribution, monitoring and retention of all network bandwidth and capacity records.• Diagnosed and reported all problems and outages to the company’s network infrastructure, local and international carriers and equipment vendors.• Developed and directed programs to ensure the efficient and cost-effective operation of all network infrastructure systems and services.• Designed, install and repair station cabling/jacks as needed (servers, desktops, routers, switches, networks etc.).• Coordinated and scheduled necessary repairs with network infrastructure vendors, as needed insuring that all repairs are completed in a timely manner.• Responsible for installation, setup, roll-out, and maintenance of the company’s network infrastructure.• Performed daily, weekly, monthly and quarterly maintenance of the enterprise system and network components including but not limited to workstations, Linux & Windows servers, SAN/NAS file repositories, switches, routers, patch panels, cable trays, racks and server room/s.

Makati City

• Installed, optimized & administered the company's Linux-based software solutions. This includes coordinating with all groups and team (internally or externally) necessary to maintain the entire IT infrastructure of the client-deployed software suite/s.• Served as tier 3 support escalation point for resolving client-reported issues, problems & work orders.• Developed means & tools to proactively monitor client-deployed IT systems.• Ensure that the business continuity plans & infrastructure is in place such that all necessary systems can be restored to its normal status within the agreed SLA (Service Level Agreement) in the event of a disaster.• Coordinated with all other technology teams required to resolve tier 3 escalated client-reported issues, problems, and/or work orders.• Provided timely feedback on our compliance with client-agreed SLA such as (but not limited to) system availability & uptime; and our MTTR.• Assisted the TL, and IT Manager in identifying areas of improvements, & in planning & implementing required projects or process improvements related to IT, product support & product maintenance.

Makati City

• Troubleshoot incidents, monitored and/or reported, by both internal and external clients.• Proactively monitor defects, malfunctions and system outages of the company’s IT systems.• Resolved technical faults, incidents and server-related work orders within the specified SLA.• Coordinate issues escalated to system administrators and the software development and design teams.• Performed all other functions and tasks related to system maintenance and administrations delegated by team lead.

Makati City

• Handled all IT-related service requests in accordance to the company's service management workflow. This includes the accurate and timely recording and classification of incident reports and service requests to the corporate helpdesk system, and escalate and/or queue tickets to the proper technology team/vendors.• Ensured the accurate and timely preparation, processing, distribution, monitoring and retention of all necessary reports and records regarding corporate desktop systems and related equipment usage.• Responsible for installation, setup, roll-out, and maintenance of the company’s desktop support services.• Coordinate and scheduled necessary fine-tuning and optimization activities with desktop support vendors as needed, insuring that all required tasks are completed in a timely manner.• Performed tasks during major roll-outs or changes in the company's IT infrastructure.