Norberto Cortez Email & Phone Number

Volusia County, Florida, United States

De Land, Florida, United States

City Hall, Fort Lauderdale

Hollywood, Florida

• Simultaneously manage numerous work orders for the delivery, troubleshooting, servicing, repair and acquisition of computing equipment for all 75 city facilities.• Collaborate with ITS Technical Support/Network department to maintain city technology and communications by testing, configuring and repairing network equipment such as VoIP telephones, routers, switches, computers and servers.• Directly assist Technical Service Coordinators throughout the I.T. department, with city wide responsibilities.• Respond accordingly to help desk requests and problems for network, video and telephone hardware/software using BMC Track-It.• Analyze, diagnose and repair hardware, software and peripheral devices issued through BMC Track-it ticketing system.• Work with network technicians to analyze and correct a variety of network problems.• Support computer and network equipment including computers, monitors, telephones, fax machines.• Imaged and configured PC’s for City of Fort Lauderdale employees’ new hires and trained users on the use of Cisco AnyConnect, NetMotion and Mifi devices.• Assist users with password resets, group policy setting and software malfunctions using Active Directory and various other computer support software.• Provide field support to various City of Fort Lauderdale locations to troubleshoot and repair defective computer equipment, hardware, software and printers.

• Maintained guest relations and guest satisfaction through resolution of guest’s queries and complaints in an efficient manner leading to 30% increase in customer service • Managed inventory of supplies and equipment valued at $250,000 • Dynamically supervised, trained, and performed performance evaluations leading to 20% increase in productivity

Miami Florida

- Supervised employees engaged in cooking and serving food in a federal government detention facility kitchen.- In charge of maintaining cleanliness of food service areas, equipment, and ensured employees are within grooming standards. - Trained workers in performance of duties, Using kitchen equipment such as grills, mixers, slicers, kettles, Knives, steamers, and braisers. - Directs the food preparation activities at an immigration detention facility; assists in analyzing needs and preparing and managing the budget; maintained cost accounting records, developing forms and records for food production cost control when necessary.- Coordinated and scheduled worked activities in order to have meals prepared and available; developed specifications for purchasing of food supplies; orders, receives, checks, and stores foods and supplies.- Inspected and insured that kitchen equipment is maintained and operated according to safety procedures.- Microsoft office (word, excel, and powerpoint)

Kuwait

• Diagnosed, troubleshooted, and resolved hardware, software, or other network and system problems, and replaced defective components when necessary.• Imaged over 400 computers to Windows 7 while maintaining end user profiles on their respective machines.• Assisted with the implementation of Windows 7 to an organization of three hundred people on two different networks (unclassified and classified).• Performed 24x7 Tier 1 support for over 500 customers in garrison and over 700 customers while deployed.• Provided exceptional customer service to over 1000 military personnel, officers, and contractors.• Helped users, officers, vendors, and technicians to troubleshoot basic computer problems.• Managed over $300 million worth of equipment over a domain-wide infrastructure.• Completed over 3000 trouble tickets in support of twenty-two different units consisting of 150 users per unit.• Scanned and inventoried three hundred and fifty monitors, desktops, and hard drives designated for destruction.

Bachelor’S Degree, Information Technology

Associate Of Arts (A.A.), Computer And Information Sciences And Support Services