Norberto Romero Email & Phone Number

Los Angeles, Ca, Us

Los Angeles Metropolitan Area

Newark, New Jersey

Provided support to district staff with the use and management of PowerSchool SIS and data requests. This job required the use of data to guide staff decision-making and present findings to both lay and tech-literate stakeholders. Provided professional development opportunities for district staff, requiring excellent communication and differentiation skills. Developed systems that assisted admin with decision-making and quick data analysis. Participated in departmental projects that required acute attention to detail and collaboration with other team members and departments.

United States

• Instructed nationally competitive high school students at the University of Chicago on critical argumentation skills and making socially relevant arguments on the topic of carbon pricing.• Created and oversaw lessons and workshops for students that focused on skill development.

Greater Boston Area

• Cashier and fry cook at a high-volume fast food restaurant, ensuring quality and fresh food.• High customer service standards as set by Raising Cane's• Located next to two popular Boston venues (Paradise Rock Club & Agganis Arena)

Greater Boston Area

• Provide customer support to students, faculty, and VIP clients associated with Boston University. Clients have a large range of technological knowledge, so adaptable communication is key to this position.• Troubleshooting and fixing mail clients(Mac Mail, and Outlook 2003+), troubleshooting and installing Microsoft Office, installing setting up MATLAB, support for Blackboard, and support for any other software provided by Boston University, use of ServiceNow to report and document all client interactions, in-depth knowledge of Mac and Microsoft OS.• On the field support at the beginning of the year for most services such as connecting devices to BU's wired and wireless services and setting up printers on client's computers.• Management of the Law school print centers.

Greater Boston Area

• This position requires excellent customer service skills that adheres to both university and Aramark's corporate standards.• Managed 90-100 employees, making sure that sanitation and food standards were being met at all times.• Processed applications, interviewed, and eventually hired potential employees• Trained to operate, open, and close all sections of multiple food concepts such as Pinkberry, Starbucks(barista certified), and Panda Express.• Developed schedules and managed employee work hours • As the most senior manager, trained and helped promoted employees to their new position.• Ability to maintain three separate sets of standards; Aramark, Boston University, and each brand represented at our food stations.

Master Of Arts - Ma, Educational/Instructional Technology

Bachelor Of Arts (B.A.), International Relations (Latin America & Foreign Policy And Security Studies)

Activities and Societies: Brother's United, Global Zero, Alianza Latina, BUIAA, M.U.S.I.C.

Study Abroad, Latin American Studies

High School Diploma