Norbert Truffel Email & Phone Number

My objective is to provide a great service, improve customer-centricity and remove non-value-added activities ensuring a better and faster service provision to my stakeholders, the business and its customers.I have demonstrated my skills for example in• delivering projects with (virtual) international teams• managing, training and coaching my peers, an international customer support team, multi-functional teams to develop, maintain and continuously improve the service provision and customer satisfaction• triggering, executing and coaching continuous improvement activities based on KPI and trend analysis using elements from Lean (e.g. Gemba) and SixSigma (e.g. DMAIC)• providing Design Thinking workshops.• defining, building, maintaining and streamlining IT service management processes and its related documentation• seamlessly coordinating and collaborating with internal and external stakeholders• providing customer-centric services ensuring value is added to the business and its customers• acting as an interface between IT and businesses• creating communications, documentation and (critical incident) reports in business facing languageI consider collaboration and teamwork of utmost importance to achieve any goal.You may contact me at norbert@truffel.net#servicemanagement #customercentricity #coach #designthinking #empathy #continuousimprovement #problemsolving #incidentmanagement #serviceorientation #teamwork #collaboration #coordinator #scrum

Listed skills include Itil Certified, Itil, Interaction Management, Account Management, and 30 others.

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  Fachhochschule Darmstadt

  Computer Science