Ulrik Ebbe Nordart Email & Phone Number

Copenhagen, Dk

Hovedstaden, Danmark

Responsibility Areas: Denmark, Iceland, Netherlands, France, and BelgiumKey Responsibilities:- Overseeing customer care operations across multiple European countries including Denmark, Iceland, Netherlands, France, and Belgium. - Leading a team of 70 employees with 7 direct reports, consisting of 5 team leads and 2 specialists, in delivering exceptional customer service and support.- Managing relationships with 3 outsourcing partners to ensure alignment with company… Show more Responsibility Areas: Denmark, Iceland, Netherlands, France, and BelgiumKey Responsibilities:- Overseeing customer care operations across multiple European countries including Denmark, Iceland, Netherlands, France, and Belgium. - Leading a team of 70 employees with 7 direct reports, consisting of 5 team leads and 2 specialists, in delivering exceptional customer service and support.- Managing relationships with 3 outsourcing partners to ensure alignment with company standards, quality and objectives.- Implementing strategies to optimize customer satisfaction, contact reduction, and loyalty.- Analyzing customer feedback and data to identify trends and areas for improvement.- Collaborating with cross-functional teams to enhance processes and drive efficiencies in customer care operations.- Providing leadership, guidance, and mentorship to team members to foster professional development and growth.- Ensuring compliance with company policies, procedures, and regulatory requirements. Show less

Glostrup / Nyborg

Munck Gruppen is a construction company with an annual turnover of over 2 billion, undertaking projects throughout Denmark and several international locations. With 200+ employees across the companies, daily procurement activities are conducted under various trade agreements. My role is to provide them with the best tools and support for their procurement needs.Key accomplishments and responsibilities include:• Improved more than 20 agreements with different suppliers, optimizing… Show more Munck Gruppen is a construction company with an annual turnover of over 2 billion, undertaking projects throughout Denmark and several international locations. With 200+ employees across the companies, daily procurement activities are conducted under various trade agreements. My role is to provide them with the best tools and support for their procurement needs.Key accomplishments and responsibilities include:• Improved more than 20 agreements with different suppliers, optimizing terms and conditions to benefit the company.• Ensured comprehensive overview and transparency of all agreements across the companies, facilitating efficient procurement processes.• Engaged and aligned with executive management and project leaders to effectively implement and integrate new agreements. Show less

Asien, Fransk Polynesien, New Zealand, Australien.

My partner and I sold almost everything we owned - our apartment, car, and furniture - to embark on an incredible journey. The opportunity to learn something new every day and experience the culture, food, and ways of life in some of the poorest, richest, and most beautiful places in the world was a once-in-a-lifetime experience.Key highlights of my journey include:• Becoming certified as a Rescue and Deep Diver (40 meters) and completing over 100 dives at some of the world's best… Show more My partner and I sold almost everything we owned - our apartment, car, and furniture - to embark on an incredible journey. The opportunity to learn something new every day and experience the culture, food, and ways of life in some of the poorest, richest, and most beautiful places in the world was a once-in-a-lifetime experience.Key highlights of my journey include:• Becoming certified as a Rescue and Deep Diver (40 meters) and completing over 100 dives at some of the world's best dive sites.• Immersing myself in breathtaking natural landscapes, witnessing mesmerizing sunrises and sunsets, exploring waterfalls, mountains, jungles, deserted islands, and beaches.• Encountering wildlife in their natural habitats, such as orangutans, koalas, kangaroos, Komodo dragons, turtles, dolphins, seals, sharks, whales, rays, octopuses, and hundreds of other fish and animals. Show less

Copenhagen Area, Denmark

In April 2017, I assumed responsibility for VIP customer service, handling all of Telia's largest corporate clients. I oversaw three departments:- VIP Customer Service- Technical support for private and small business customers- Technical support for Telia's largest corporate clientsAdditionally, I managed a team of specialists who worked on the operation and development of two internal IT systems and various cross-functional customer service projects. In total, I led an… Show more In April 2017, I assumed responsibility for VIP customer service, handling all of Telia's largest corporate clients. I oversaw three departments:- VIP Customer Service- Technical support for private and small business customers- Technical support for Telia's largest corporate clientsAdditionally, I managed a team of specialists who worked on the operation and development of two internal IT systems and various cross-functional customer service projects. In total, I led an organization of 65 employees, including three team leaders and five specialists reporting directly to me.Key achievements and responsibilities include:• Streamlining workflows and processes, resulting in a reduction of 15 employees over two years.• Cultivating a customer-centric culture, prioritizing customer satisfaction over processes, leading to increased customer satisfaction ratings.• Promoting collaboration across the organization, resulting in fewer errors and a more stable service for customers. Show less

Copenhagen Area, Capital Region, Denmark

In October 2016, I took on the role of Technical Support Manager for Telia's entire product portfolio and became part of an eight-member customer service leadership team responsible for 475 employees.The private customer department handled all private and small business customers with mobile, mobile broadband, broadband, landline, and TV services. The corporate customer department served Telia's largest corporate clients and was divided into three teams responsible for:- Mobile… Show more In October 2016, I took on the role of Technical Support Manager for Telia's entire product portfolio and became part of an eight-member customer service leadership team responsible for 475 employees.The private customer department handled all private and small business customers with mobile, mobile broadband, broadband, landline, and TV services. The corporate customer department served Telia's largest corporate clients and was divided into three teams responsible for:- Mobile devices, including SIM cards, setup, coverage, tracing, etc.- Cloud PBX, call center solutions, hosting solutions such as email, firewall, servers, etc.- Landline, IP telephony, broadband, MPLS networks, WiFi solutions, etc.Overall, I managed an organization of 40 employees, including the team leader of the private customer department and all employees in the corporate customer department.Key achievements and responsibilities include:• Developing and implementing a new strategy for Telia's customer service, reducing employee turnover from 150% to 60% within one year.• Enhancing employee skills and cross-training to foster a broader knowledge base and improve collaboration within the department.• Implementing first-line support for new products with high complexity in communication solutions for Telia's largest corporate clients. Show less

Københavnsområdet, Danmark

In 2009, I started my journey at Call me as a customer service representative and have since gained experience across various customer service roles, including technical support, trainer, project manager, and team leader.In January 2014, I became part of a leadership group responsible for 90 employees in Call me's customer service department. My role involved initiating and developing my own team of 6 employees to test the possibilities of creating value through proactive customer… Show more In 2009, I started my journey at Call me as a customer service representative and have since gained experience across various customer service roles, including technical support, trainer, project manager, and team leader.In January 2014, I became part of a leadership group responsible for 90 employees in Call me's customer service department. My role involved initiating and developing my own team of 6 employees to test the possibilities of creating value through proactive customer service. Following three months of success, the team expanded to 12 members.During my tenure at Call me, I actively participated in numerous projects, including IT and network migration. In these projects, I took charge of employee recruitment, training, and project planning.My responsibilities encompassed managing teams of 12-27 employees, overseeing retention, sales, billing clarification, NPS follow-up, social media engagement, as well as migration and launch projects. Key accomplishments include:• Successfully establishing new teams and implementing innovative workflows, culture, and strategies.• Achieving a 93 out of 100 employee satisfaction score.• Maintaining a customer retention rate of over 50%. Show less