- Spearhead operational strategies, optimizing service delivery and enhancing cost-efficiency.- Lead IT outsourcing services, ensuring timely, high-quality delivery aligned with client needs.- Implement automation tools and process improvements, driving productivity and reducing costs.- Build and manage relationships with key clients, vendors, and technology partners.- Track operational KPIs, manage budgets, and drive continuous improvement across service offerings.

- Defined and executed digital strategy to align with business goals and market trends.- Led digital transformation initiatives, improving customer engagement through enhanced mobile and web platforms.- Managed development and deployment of new digital products, ensuring compliance with security standards and regulatory frameworks.- Directed cybersecurity measures to safeguard customer data and minimize risks.- Developed scalable digital infrastructure to support future growth.

- Managed a portfolio of IT projects (Chakana, MobilPay, Digital Banking Platform), aligning them with business objectives and resource allocation.- Implemented standardized project management methodologies, ensuring compliance with regulatory requirements.- Provided leadership to project managers, driving team performance and fostering professional growth.- Led change management processes, ensuring smooth adoption of new technologies.

- Directed eCommerce projects from planning to execution, collaborating with marketing, design, development, and logistics teams.- Oversaw platform optimization to enhance the user journey, improve navigation, and reduce cart abandonment rates.- Managed budgets and resources efficiently, delivering projects within scope and timeline.- Monitored key performance indicators such as conversion rates, site traffic, and customer behavior.

- Developed project plans and led cross-functional teams to achieve project objectives.- Managed project budgets and resource allocation, ensuring cost-effective and timely delivery.- Assessed and mitigated project risks, providing transparent updates to stakeholders.

- Led software development projects, focusing on requirement gathering, resource allocation, and risk management.- Conducted daily monitoring of project operations and coordinated team meetings.- Communicated with customers and partners to ensure successful project delivery.

- Scheduled and tracked web and multimedia projects, ensuring timely completion within budget constraints.- Coordinated with web design teams, managing project status and client requirements.- Served as the main point of contact for clients, ensuring alignment between project scope and customer expectations.

- Developed detailed project plans, timelines, and schedules to ensure successful project execution within scope, time, and budget.- Lead and coordinated cross-functional teams, ensuring clear communication, task delegation, and alignment with project goals.- Managed project budgets and allocated resources effectively to ensure cost-efficient project completion.- Regularly updated stakeholders on project progress, deliverables, and key milestones, ensuring transparency and timely decision-making.