Began as a guest service representative and was promoted after five months as a front office supervisor. Have full Shift responsibility for operation of the front desk at this 224 bedroom Starwood Property. Responsible for ensuring smooth operations and providing oversight of the front desk, bell and Club lounge. Manage check-in and check out and in stay service for all guests including executives from Silicon Valley based corporate office. Provide support to the Front office manager in… Show more Began as a guest service representative and was promoted after five months as a front office supervisor. Have full Shift responsibility for operation of the front desk at this 224 bedroom Starwood Property. Responsible for ensuring smooth operations and providing oversight of the front desk, bell and Club lounge. Manage check-in and check out and in stay service for all guests including executives from Silicon Valley based corporate office. Provide support to the Front office manager in a number of areas (i.e. responding to Starwood ambassador request, answering email inquiries of the hotel, prepare incident report for emergencies and work-related injuries, check Sheraton club supplies and finding staff coverage)Achieved the highest guest satisfaction rating for having the most helpful and genuine front desk amongst all the Starwood property in North America as of March 2015. Monthly generates the most number of enrollments for Starwood Loyalty Program Membership.I was a part of the management team that handled the stay of President Obama's visit of February and June 2016. Worked closely with the Presidential staff and Secret Service before and after his trip.Employee of the Month, December 2014. Show less

Managed the production and repairs of handmade Fine Jewelry for Nordstrom. Executed the production strategy in partenership with the Logistices team. Responsible for pre-production approval process, analyzed and recommend sourcing startegy. Prepared weekly and monthly report for production charges. Maintain production records for accurate planning and execution.

Provided support to the Manager of the Human Resources Department and built and maintained partnerships with hiring managers to streamline the on-boarding process for all new hires. Conducted new hire orientation including safety training. Was responsible for the initial processing of payroll of 300 employees including computation of overtime report for various employee shifts, time off requests and ADP PC Payroll entries. Maintained the record keeping system that met company and management… Show more Provided support to the Manager of the Human Resources Department and built and maintained partnerships with hiring managers to streamline the on-boarding process for all new hires. Conducted new hire orientation including safety training. Was responsible for the initial processing of payroll of 300 employees including computation of overtime report for various employee shifts, time off requests and ADP PC Payroll entries. Maintained the record keeping system that met company and management information needs (e.g. employee list, tardy and absences reports, overtime and Employee Analysis Report).Processed benefit enrollment forms and prepared and distributed employee benefits packages (HIPPAA Notices, 401K, AFLAC, Blue Shield, Kaiser, HealthNet, Assurant Dental, VSP Eye Insurance, Employee Assistance Program and Landmark Chiropractic). Show less

Responsible for daily administrative tasks such as preparing documents and files and correspondence with doctors, and retrieving and sending information to and from hospitals, insurance companies, case managers and other doctors’ offices on patients’ behalf. Achieved a balance in providing the highest standard of clinical patient care and resolving administrative issues with the utmost efficiency. Ensured consistent daily operations for this fast-paced practice with a patient clientele of 6,000. Show more Responsible for daily administrative tasks such as preparing documents and files and correspondence with doctors, and retrieving and sending information to and from hospitals, insurance companies, case managers and other doctors’ offices on patients’ behalf. Achieved a balance in providing the highest standard of clinical patient care and resolving administrative issues with the utmost efficiency. Ensured consistent daily operations for this fast-paced practice with a patient clientele of 6,000. Show less

Managed customer inquiries, issues, and concerns related to the company’s ebay account. Managed top accounts that purchased over $100K from around the United States, United Kingdom, Australia and Ireland. Tasked with safekeeping of diamond and jewelry inventory.

Designed and created training manuals for hoteliers, provided personnel related services for more than 350 employees.