Noreen Ring Email & Phone Number

- Action a high volume of Inbound and Outbound calls- Tracking all calls and follow-up tasks- Contacting charities to allocate surplus food, arranging collection or delivery, and processing orders in our Warehouse Management System- Review orders with the Hubs Supervisor daily- Occasionally assist the Hubs Supervisor with warehouse administration duties.

Cork

- Managed up to 20 associates to successfully deliver to multiple KPI'S (Key Performance Indicators), including NPS (Net Promoter Score) and Productivity. - Managed the performance and behaviours of my team, implementing performance management policies in line with HR procedure. - Coach and motivate associates to achieve personal goals, aswell as business.

Dublin

- Managed up to 10 associates to successfully deliver to multiple KPI’s (Key Performance Indicators), including NPS (Net Promoter Score) and Productivity. - Managed the performance and behaviours of the team.- Handle customer escalations in line with company standards. - Conduct weekly 1-2-1’s and Team meetings, during which I coached and motivated my team.

Dublin

- Managed up to 15 associates to successfully deliver to multiple KPI’s. - Managed my teams performance and behaviours against the companys core values, and according to the companys HR policies. - Managed 4 Social Media associates to deliver a high standard of support via our Social Media channels.- Managed the growth of the German Member Services market..

- Travelled around Europe, taking in many famous a site.- Travelled to Peru, spent time in the Amazon rainforest and working with local communities.

Edinburgh, United Kingdom

• Management of the KPI performance of specialist associates who are responsible for dealing with complex customer escalations and unknown charge queries.
• Monitor behaviours within the team and manage according to Amazon HR policies and procedures.
• Collaboration with the Quality Assurance (QA) team on determining the relevant metrics for this specialist team.
• Carried out projects within the team to improve processes and policies for internal and external customers. This involved working closely with outsourced sites.
• Management of Phone and Email Service Level. Carried out analysis of any Service Level miss and tangible actions implemented to avoid any future miss.

Cork, Ireland And Edinburgh, United Kingdom

• Duties include managing the KPI performance of approx. 20 associates (30-40 during peak weeks).
• Managing and coaching of Team Leads to drive performance within the team.
• Monitor behaviours within the team and manage according to Amazon HR policies and procedures.
• Management of Phone, Email and Chat Service Level.
• Drive process improvements for the team and site, either directly or indirectly.
• Building contacts in other Amazon departments located throughout the world to ensure that my team’s requests will receive the highest possible priority when we require support from other business units.

Cork, Ireland

• Conducting one-to-one meetings with associates.
• Responsible for undertaking coaching sessions with underperforming associates.
• Update associates on their performance against current KPIs.
• Dealing with and following up on escalated customer calls.
• Ensuring Service Level of both phone lines and e-mail queues were maintained.
• Communicating concerns on behalf of associates to management and other departments.

Cork, Ireland

Cork, Ireland

Cork, Ireland

Eqf Level 4 Personal Trainer With Nutrition, Health And Physical Education/Fitness

Qualified in all areas below: - Fitness instruction - Group instruction, including Spinning, Step Aerobics and Body Conditioning.

Diploma In Public Relations And Advertising

Core Subjects: Buyer Behaviour and Consumerism, Financial Management, Advanced Information Technology, Project Management, Business.

National Certificate In Business Studies

Core Subjects: International Business, Finance, Project Management, Business Management and Administration, Economics, Management.