Norelisa Lima Nascimento Email & Phone Number

Los Altos, California, United States

• Designed eye-catching graphics using Canva to complement social media posts and boost audience engagement
• Developed compelling ad copy to drive audience interest and maximize the effectiveness of advertising campaigns
• Designed and built visually appealing emails to convey client's message and enhance brand communication using Mailchimp and Klaviyo

Los Angeles Metropolitan Area

Santa Clara, California, United States

• Evaluated customer needs, offered technical assistance, and provided personalized solutions resulting in an average 5 star rating through customer feedback
• Provided a full in store solution to customers by offering carrier discounts, accessories, and device protection along with multiple payment options and subscription services
• Mentored new hires and shared best practices for sales and customer service to improve store efficiency and fostered a positive collaborative environment

Santa Clara, California, United States

• Trained new hires on service standards and procedures, boosting team efficiency and collaboration
• Resolved customer inquiries and concerns promptly, creating a welcoming atmosphere that contributed to 100% customer satisfaction and a 20% average tip rate
• Curated guest experiences for large group events, ensuring seamless service for up to 200 attendees

Santa Clara, California, United States

• Tutored Economics, Statistics, Management Information Systems, and Spanish to dozens of college students
• Elevated student performance in all subjects by at least one letter grade
• Increased lesson follow-through by 90% through positive enforcement techniques and developed relationships to create a comfortable environment for students to ask questions and make mistakes

• Distributed, collected, and accounted for exam materials in classrooms ranging from 20-80 students in size
• Maintained a quiet environment conducive to testing and monitored security of exams for 1-3 hours sessions
• Enforced exam rules, procedures, and policies, such as those regarding items student may/may not keep on desks

San Francisco Bay Area

• Sold an estimated $1,500 worth of tickets with assigned promo code "NORELISA" for 10% discount
• Created original social media content on Instagram, TikTok, Facebook amassing over 20,000 views across all platforms

Fairfield, Connecticut, United States

• Supervised two children during online school 5 days a week and helped excel academically through tutoring
• Fostered development of a child with special needs for over 2 years and helped find healthy coping mechanisms
• Provided overnight supervision and assisted with daily house duties such as laundry, meals, and errands

Bridgeport, Connecticut, United States

• Coordinated schedules and managed documentation to support smooth project workflows and deadlines
• Compiled project reports on timelines, budgets, and client updates to ensure transparency and track progress
• Translated invoices, contracts, and other documents (English-Portuguese-Spanish) for clear team communication
• Managed inbound and outbound calls for scheduling, inquiries, and follow-ups, ensuring seamless communication

Bachelor Of Science - Bs, Marketing Major And Retail Studies Minor

High School Diploma, Steam Concentration, Unweighted Gpa: 4.09

Student Ambassador, Head of School List, and High Honors all 4 years Enrolled in AP & Honors Courses Only female student in the Class of.