• Direct online merchandising, working with product managers and marketing team to set up new products, cross-sell/upsell, and promote key products• Coordinate sales or other promotional strategies with merchandising, operations, and inventory control staff to ensure online product offerings are current and accurate• Build e-commerce roadmap with top retail partners, identifying e-commerce fulfillment optimization opportunities and work within cross-functional teams to lead activation… Show more • Direct online merchandising, working with product managers and marketing team to set up new products, cross-sell/upsell, and promote key products• Coordinate sales or other promotional strategies with merchandising, operations, and inventory control staff to ensure online product offerings are current and accurate• Build e-commerce roadmap with top retail partners, identifying e-commerce fulfillment optimization opportunities and work within cross-functional teams to lead activation and experimentation.• Drive traffic to websites via organic search optimization, paid search, retargeting, and affiliate marketing and other tactics. Measure, analyze and optimize these drivers to understand shopping patterns Show less

• Act as a liaison between the sales team, the logistics team, and the plants to ensure all parties needs are met for the Home Delivery program• Manage Home Delivery Coordinators to ensure they are using best practices for maintaining positive customer experiences• Initiate and manage upgrades to the Protracker website, providing easier and more timely updates for orders• Continually analyze procedures and day to day activities within the Home Delivery program and use findings to… Show more • Act as a liaison between the sales team, the logistics team, and the plants to ensure all parties needs are met for the Home Delivery program• Manage Home Delivery Coordinators to ensure they are using best practices for maintaining positive customer experiences• Initiate and manage upgrades to the Protracker website, providing easier and more timely updates for orders• Continually analyze procedures and day to day activities within the Home Delivery program and use findings to improve the process• Worked with plants to decrease agent refusals due to short ships/damages in the Home Delivery Program from over 14% to less than 1% • Manage the Home Delivery process for QVC with great success, allowing us to go from almost losing QVC as a customer in 2012, to winning their Customer Service Excellence award in 2013• Assisted with merging together the Serta and Simmons Home Delivery process, leading to the creation of the SSBHDT team which I now manage• Successfully assisted with on boarding four new Home Delivery accounts• Created an issue tracker which the SSBHDT team uses to track and mitigate negative trends with the agents and plants in regards to Home Delivery, providing actionable service metrics Show less

• Hired and managed contractors for language translation and web development• Assisted with the development of the new Laser Experts website using Wordpress, Slideshow Pro and Zoho• Created stock product photos using Photoshop• Maintained companies product database using Excel, Wordpress and QuickBooks

• Tracked, maintained and assisted in closing loans• Created reports and assisted regional closing manager with administrative duties, such as drafting e-mails, sending faxes, answering phones • Assisted coworkers with loan projects and client communications • Processed appraisal requests for wholesale lending lines in the Midwest. Awarded appraisals, costing and environmental bids while making sure that reports were delivered on schedule • Served as key customer liaison for… Show more • Tracked, maintained and assisted in closing loans• Created reports and assisted regional closing manager with administrative duties, such as drafting e-mails, sending faxes, answering phones • Assisted coworkers with loan projects and client communications • Processed appraisal requests for wholesale lending lines in the Midwest. Awarded appraisals, costing and environmental bids while making sure that reports were delivered on schedule • Served as key customer liaison for vendors and appraisers Show less